The FreeiPodGuide Forums

jflbball · Posted: Sun Sep 12, 2004 12:00 pm Post subject: How do I switch to an HP iPod?

After emailing freeipods.com, they sent me an automated response saying I could switch to an HP iPod. My current status for a silver iPod mini is "Sent to vendor, waiting on product" since 8/31. Here is what they wrote:

Thanks for writing about your order status. Apple is currently back ordered on iPods. We are doing everything we can to get your order out the door, and shipments are expected over the next few weeks. We ship out orders on a first-come first-serve basis, and will ship out your order once we get inventory in. You will get your iPod, it just might be delayed until Apple can catch up with the huge demand and manufacture more. Please note that we are now offering the HP iPod, which will ship much faster than the Apple. Please go to your order history under the "My Account" section of our website and click on your order. You will see an option to switch to the HP iPod. Hp's is exactly the same, and is usually available to ship right away. Thanks for writing and please be patient while we work on getting orders out the door. -FreeiPods.com

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Now, I followed the instructions, but then I go to order the HP iPod and it says that I "...have not met the requirements to get a free iPod." This must have to do w/me already having ordered a mini. Does anyone know how to properly change an order?

Artanis262 · Posted: Sun Sep 12, 2004 12:01 pm Post subject:

It probably does have something to do with the fact that you ordered a Mini.

btvsrocks · Posted: Sun Sep 12, 2004 12:02 pm Post subject:

try logging out and logging back in

i remember when i stopped halfway when filling in my shipping info, and then when i went back to do it, i got that message. i logged out and retried and it was fine.

Inferno69 · Posted: Sun Sep 12, 2004 12:03 pm Post subject:

cancel your order then re order and pick the hp iPod. Oh and they said that the HP ipods should dhip right away? heh... lies, lies, lies.

jflbball · Posted: Sun Sep 12, 2004 12:07 pm Post subject:

Neversky · Posted: Sun Sep 12, 2004 2:58 pm Post subject:

My friend had this same problem... Ignore it.. If you look at your order status you will see that it switched to the Hpod...

hacktek · Posted: Sun Sep 12, 2004 3:21 pm Post subject:

hmm...from what i understand if your status is "Sent to vendor, waiting on product" you cannot cancel or change your order, so i guess you're stuck with your mini.

Neversky · Posted: Sun Sep 12, 2004 3:27 pm Post subject:

Well yeah... But they gave everyone the option to switch to the Hpod since the Ipods were taking so long to ship...

IpodFace · Posted: Sun Sep 12, 2004 3:33 pm Post subject:

Yes you can, that was my status and you can click 'Change iPod' in the account page to change to "HP iPod (if available)".

btw, I am getting that same error but going to the account page, it shows product as "HP iPod (if available)" so I think we are okay. I also can't contact Gratis because from the FAQ page, if I try to send something it says "Please select an order"

jflbball · Posted: Sun Sep 12, 2004 4:32 pm Post subject:

Admin · Posted: Sun Sep 12, 2004 4:35 pm Post subject:

You can't switch from a mini to an HP.

Neversky · Posted: Sun Sep 12, 2004 4:36 pm Post subject:

I think you guys are stuck with the iPod minis... Thats not how I switched... I actually had a button that said switch to HP iPod if available...

IpodFace · Posted: Sun Sep 12, 2004 5:11 pm Post subject:

Same as Neversky, I had that button, clicked it and it said my product is now HP 20GB iPod (if avail), I chose Apple 20GB as my first choice, but if I try to switch to any other iPod right now, it shows what your screenshots show..I am trying it in Firefox though.

mig · Posted: Sun Sep 12, 2004 5:13 pm Post subject: