Just bought a router, need help.

Live forum: http://forum.freeipodguide.com/viewtopic.php?t=69955


02-10-2007 03:44:33

Hey guys. I just bought the Linksys EtherFast Cable/DSL Router with 4-Port 10/100 Switch (BEFSR41) http//www.amazon.com/Linksys-EtherFast-Router-4-Port-BEFSR41/dp/B00004SB92/ref=pd_bbs_sr_3/002-5668452-7040807?ie=UTF8&s=electronics&qid=1191321809&sr=8-3

I just cant seem to get it to work. I have a dsl modem and I followed the instructions exactly but it wont detect it. Can anyone help me?


02-10-2007 04:06:43

My first suggestion would be to call Linksys or your ISP's tech support shrug


02-10-2007 06:58:55

Yeah, it could be a wide variety of things. It would be hard for anyone here to help diagnose your problem without either being there or not having very much detail about what's going on (i.e. what the lights on both the router and the modem are doing).

I would first check to make sure your modem is working properly by bypassing your router and plugging your computer directly into it. If it is working properly, then like CollidgeGraduit said, call Linksys. If it isn't, then you will need to call your ISP.


02-10-2007 07:01:35

You're not tring to use this as a wireless device are you?


02-10-2007 14:03:29

[quotea1e96c54ff="manOFice"]You're not tring to use this as a wireless device are you?[/quotea1e96c54ff]
Lol..that could be a problem.
Make sure the wires are conected properly.
Also, try using a laptop, or another computer or something to connect to it as well, limiting the different possibilities of problems.


02-10-2007 14:36:40

[quoteb41a4afe51="manOFice"]You're not tring to use this as a wireless device are you?[/quoteb41a4afe51]

lol No im not that stupid.

My modem works fine, its just my computer wont detect the router. All of the lights work and all the lights that are supposed to be on are on. The wires are connected correctly. I'll probably call tech support tommorow. Thanks for the info guys.


02-10-2007 16:25:43

I know w/ most dsl modems you also have to set up PPoE or whatever....


02-10-2007 16:42:33

Could be any number of things.

1. You've plugged the PC into a LAN port and not the WAN port, right? Do the lights on your PC NIC light up when connected to the router?

2. Is your PC configured for DHCP? Is it getting an IP from the router? If not, it sounds like the DHCP server isn't configured on the router. The router should have a default IP (check the manual) and you should configure your PC to use a static IP from the same subnet. For example if the router IP is, set your PC to be or something similar, then try to access the router web interface by IP (http// or whatever).

3. If your PC can talk to the router but not to the internet, you have to configure the router's PPPoE interface to provide the modem with your ID and password. If the "modem" is really in router mode itself (common with the little Speedstream modems that some DSL providers use), then you either need to configure it for modem or bridge mode, or plan on doing double NAT (routing in the modem and then again in the external router). This would require that both be configured for different IP subnets. I would suggest PPPoE mode to avoid potential routing and firewall issues.

As you can see, depending on the scenario, your solution could be easy or complicated, so it's a bit hard for us to tell you what's wrong given what you've told us.