Dealing With AOL Customer Service
stackmjwiz
28-12-2005 18:23:25
Has anyone had any success disputing an unauthorized charge w/ AOL?
I was charged $60 after I called in and canceled before my trial period was over. Now they claim that they put me on like a 2 month extra period and can charge me. Fucking AOL.
P.S. I canceled before the trial was over in November of 2004.
tylerc
28-12-2005 18:24:46
I've heard you should just say the charge was made by an unauthorized minor and they will reverse it.
That would work if they haven't flagged the account with the information.
Godrockdj
28-12-2005 18:26:12
Haha, good luck with that (
tonydanza92
28-12-2005 18:32:12
AOL is still being stupid after they had that fucking lawsuit against them?
Some of the worst customer support ever IMO.
stackmjwiz
28-12-2005 18:34:31
[quote19923037e6]I've heard you should just say the charge was made by an unauthorized minor and they will reverse it.[/quote19923037e6]
Does this work?
EatChex89
28-12-2005 18:35:46
just talk firm to them
don't give them any ground
be persistant.
stackmjwiz
28-12-2005 18:38:35
[quote59ea8d787f]just talk firm to them
don't give them any ground
be persistant.[/quote59ea8d787f]
Yea, both me and my mom tried really hard.
These guys on the phone are paid to be a pain in the ass. Would saying something like "I will take legal action" work? I didn't say that cause I think they probablly get a lot of angry customers and they're used to that kind of talk.
Ask for their name, employee ID, and ask to be forwarded to a supervisor/manager/etc.
theysayjump
28-12-2005 18:56:39
Yeah definitely make sure you get their names and ID's, but also just don't take their bullshit. Just keep telling them and telling them what you want to say or to be done, don't let them talk over you or talk you into anything else.
You aren't obligated to do anything else or stay on any longer than the agreements that you signed up for.
Skunk
28-12-2005 18:59:12
pieces of shit, aol is a bunch of middle easterners who you can't understand and get paid $50 a week. When you call AOL, you're actually calling india just 1-800 without the fees
theysayjump
28-12-2005 19:05:01
[quoteb1d1a88c21="Skunk"]pieces of shit, aol is a bunch of middle easterners who you can't understand and get paid $50 a week. When you call AOL, you're actually calling india just 1-800 without the fees[/quoteb1d1a88c21]
Wow. The woman I spoke to in India then can do a really good Georgian accent then.
CougarKid
28-12-2005 19:07:57
I've talked to a couple people I couldn't understand. But have always cancelled pretty easily.
x323smostwantedx
28-12-2005 19:09:03
[quote7c063384a2="theysayjump"][quote7c063384a2="Skunk"]pieces of shit, aol is a bunch of middle easterners who you can't understand and get paid $50 a week. When you call AOL, you're actually calling india just 1-800 without the fees[/quote7c063384a2]
Wow. The woman I spoke to in India then can do a really good Georgian accent then.[/quote7c063384a2]
LOL
tylerc
28-12-2005 19:10:37
MOST of the time I've gotten Indian people from various customer support things. Not all, but most.
EatChex89
28-12-2005 20:24:06
always indian people until they transfer me.
johnjimjones
28-12-2005 20:29:34
[quote4e079536a0="tylerc"]MOST of the time I've gotten Indian people from various customer support things. Not all, but most.[/quote4e079536a0]
I got an Indian person, I was about yelling at the person harshly and then they finally started to budge a little. I'll have to go through it one more time when I do AOL Spyware.
JUNIOR6886
28-12-2005 20:47:15
what a fraud fest this thread turned into......
EatChex89
28-12-2005 21:23:50
what a fraud fest... man. what a fest
theysayjump
28-12-2005 21:25:59
[quote18df5e72f6="EatChex89"]what a fraud fest... man. what a fest[/quote18df5e72f6]
lol
The OP is/was talking about calling AOL about an unauthorised charge on his card, not about how to cheat sites/offers or cancel offers.
tylerc
28-12-2005 21:27:00
Yeah...talking!
EatChex89
28-12-2005 21:32:37
exactly.. and thats what I had called them about recently too
i signed up for a 2 month trial and they only gave me a month... poopers
shortys408
28-12-2005 21:36:50
and to complain about aol's customer service.
ajasax
28-12-2005 22:00:21
Yup, same thing happened to me stackmjwiz. They told me they would extend my trial period cuz they were able to see that I hadn't actually "used" the service. Then I see a charge on my CC from AOL. I'm talking to them tomorrow lisighli
UniPrize Media
28-12-2005 23:55:46
Why dont u just fax a cancelation form? I hate talking to them too.
hairyferry
29-12-2005 02:24:38
I just made a claim with my bank showing them my phone records that I called AOL within the trial period and they refunded me.
damac
29-12-2005 12:40:29
never refunded my sister. i swear the fax thing is just a ploy to send you a card in the mail you may never get.
anyways they made her write a letter to a seperate department for a refund without a phone number and no way to track the case, anyways nothing came of it for her.
Aprout
29-12-2005 16:19:59
I've always just told them that I am moving and that my new location had internet/email included and I wouldnt be needing it. Still had to be firm and tell that to them my "situation" a couple of times, but it has worked twice with AOL now. Do you think they know when looking at our file that we signed up through a freebie site? If so, that may explain the bad customer support.
i got a dude from india and took him 10 minutes to get my account name right... then i asked him to cancel and he kept persuading me to stay with aol and try to cancel later on in the trial period. I told him firmly that I want to cancel now and that I do NOT want to stay on the trial and that i was not going to use the service again anyways. It took me 2-3 times saying that until he finally cancelled and i got a email in my aol email account saying i was cancelled.
amir89630
24-03-2006 18:13:23
haha, i told him that i was moving to antarctica to do some research. He did ask me if i could get a connection down there, and i told him that all i had was satellite phone. he said it may work w/ satellite phone, and that i should keep the service and cancel after i go to antarctica and see that it doesn't work. But i told him... NO .... and then he cancelled it. The guy i had was a tool.
Back in the day tho, if they find out ur under 18 they cancel it. Is it possible to lose cred for doing this.
Ps. im not going to antactica peace.
bballp6699
24-03-2006 18:21:29
[quote79101437db="amir89630"]Ps. im not going to antactica peace.[/quote79101437db]
Shit.
amir89630
24-03-2006 18:41:24
[quote32fcad5793="bballp6699"][quote32fcad5793="amir89630"]Ps. im not going to antactica peace.[/quote32fcad5793]
Shit.[/quote32fcad5793]
You are a dooshbag.
[quotee241576f69="Skunk"]pieces of shit, aol is a bunch of middle easterners who you can't understand and get paid $50 a week. When you call AOL, you're actually calling india just 1-800 without the fees[/quotee241576f69]
India is not considered a Middle Eastern country.
[quote8152a69415="bballp6699"][quote8152a69415="amir89630"]Ps. im not going to antactica peace.[/quote8152a69415]
Shit.[/quote8152a69415]
ROTFLMAO +K