I hate talking to India for customer service!!!!!!!

Everything now is outsourced to god damn India. I have nothing against any race but if you are an American company servicing American customers then I think the customer service people should speak English. I can't even understand them and most, not all, are rude. I would much rather pay a little extra money to keep the support her in America. Argggh!

i just think its funny how they take american names....Hello thanks for calling AOL this is BOB....yeah sure it is buddy

Yeah, I think 6 of the 8 Gratis employees are outsources to Pakistan.

Yeah lmao, it's fucking annoying. Most of the time they tell you shit you already know.

And with AOL, it sounds like they're being tortured to make you keep your service. One woman seemed on the verge of tears trying to get me to keep my AOL account, and I ended up saying okay, hanging up, and calling again for someone else.

Yup, last time I wasnt even able to understand the man, so I clicked to get another representative.

[quotee6a7b08d6a="Gigante"]Yeah, I think 6 of the 8 Gratis employees are outsources to Pakistan.[/quotee6a7b08d6a]


No.

[quote95bb332ab7="Stroid"]i just think its funny how they take american names....Hello thanks for calling AOL this is BOB....yeah sure it is buddy[/quote95bb332ab7]

Ya thats hilarious. I even called one of the guys out saying he was Indian and his name wasn't Tom. He didn't know what to say so he decided to hand the phone over to his boss. They played games for like 3 minutes and then finally admitted it was their working names. lol

I find it pathetic that they're doing CS all the way out there but hey at least their working. Pathetic Amer companies not only outsource high tech jobs but low level tech support jobs as well. they're saying the India and China will be economic superpowers by 2020. Have no idea where America will outsource to then since Indian workers will demand higher competitive wages.

American corporations and their eye on cost reduction is ridiculous. Hopefully it will come backto bite them in the arse one day.

[quote95bb332ab7="halfbreed"]Yeah lmao, it's fucking annoying. Most of the time they tell you shit you already know.[/quote95bb332ab7]

Like American CS doesnt do this already.

I work with a couple guys from India that came over to get their Masters. One of them told me how he used to work for an AOL call center in Bombay. They made him take the name Mark, I won't say his real name but it sure isn't Mark. Frankly we still have a ton of call center jobs left in America so I don't think there is any reason to complain about the loss of jobs there.

Oh and Indians speak English lakersin2025... I'm not sure what you were talking about. You mean that you can't understand their accent? Because thats completely different.

yeah i work at a call center for a phone company (not telemarketing) i help people get home phone service or fix their lines. I hate my job..im the biggest asshole you better hope i dont answer lol

haha
<--- Makes mental note not to call about phone service.

[quote963cf00c59="Gigante"]haha
<--- Makes mental note not to call about phone service.[/quote963cf00c59] let me correct myself i work for a phone company that caters to people with no credit, or bad credit, and can barely pay their bills. Most of our customers dont even know their address let alone how to spell their names. Seriously i ask people for their address and they dont know it which amazes me cause im supposed to connect their phone service to their HOME. Then they get mad at me for not being able to connect the service. Reasons like this is prolle why most CS reps are jerks. Its cause we deal with people that dont even have a high school education and they wanna yell at you cause they are stupid.

[quote547836fa3e="Stroid"][quote547836fa3e="Gigante"]haha
<--- Makes mental note not to call about phone service.[/quote547836fa3e] let me correct myself i work for a phone company that caters to people with no credit, or bad credit, and can barely pay their bills. Most of our customers dont even know their address let alone how to spell their names. Seriously i ask people for their address and they dont know it which amazes me cause im supposed to connect their phone service to their HOME. Then they get mad at me for not being able to connect the service. Reasons like this is prolle why most CS reps are jerks. Its cause we deal with people that dont even have a high school education and they wanna yell at you cause they are stupid.[/quote547836fa3e]

That makes sense then, heh. I would probably get angry at them.

[quote34109821ab="Stroid"]yeah i work at a call center for a phone company (not telemarketing) i help people get home phone service or fix their lines. I hate my job..im the biggest asshole you better hope i dont answer lol[/quote34109821ab]

Now that's funny!

And to Sleaze. I should have said speak clear English. I know they do speak English but with very thick accents. And again, I have friends who are Indian and are way cool, I love all races. I just don't like listening to a person read off a script and tell me "they appreciate my concern" after everything I say.

i used to work with a bunch of students from UT Arlington (densely populated with students from india and middle eastern countries) and some of them could barely speak english. luckily they never answered the phones and just did data entry. one of the girls at work's name actually is shirley though. i get so pissed whenever an indian person answers as bob and i cant understand a word he is saying. only some companies outsource though like dell, hp, and sbc. the number is on the rise though. i dont think ibm and apple outsource.

[quote269df0439d="Stroid"]let me correct myself i work for a phone company that caters to people with no credit, or bad credit, and can barely pay their bills. Most of our customers dont even know their address let alone how to spell their names. [/quote269df0439d]

Do you get a lot of fake names? Like Lakashonda, Quaniesha and Shamell? btw, all of those names mean african princess.

Don't forget Lemonjello and Chocolajello

[quote05460c16c2="Stroid"]i just think its funny how they take american names....Hello thanks for calling AOL this is BOB....yeah sure it is buddy[/quote05460c16c2]

When i talked to AOL for "help" They had someone from the usa, Yeah i saw a video about dell training people overseas to take name like bob and everything and they try to make them sound like us lol. I think its kinda funny b/c there not tricking anyone.

[quoted077915968="Fugger"][quoted077915968="Stroid"]let me correct myself i work for a phone company that caters to people with no credit, or bad credit, and can barely pay their bills. Most of our customers dont even know their address let alone how to spell their names. [/quoted077915968]

Do you get a lot of fake names? Like Lakashonda, Quaniesha and Shamell? btw, all of those names mean african princess.[/quoted077915968] all the time but i dont think they are fake names. One time i got a woman that wanted her name to be Fat Ass

lol

[quoteb5a3bb86c2="tracemhunter"]i used to work with a bunch of students from UT Arlington (densely populated with students from india and middle eastern countries) and some of them could barely speak english. luckily they never answered the phones and just did data entry. [bb5a3bb86c2]one of the girls at work's name actually is shirley though[/bb5a3bb86c2]. i get so pissed whenever an indian person answers as bob and i cant understand a word he is saying. only some companies outsource though like dell, hp, and sbc. the number is on the rise though. i dont think ibm and apple outsource.[/quoteb5a3bb86c2]

In South India there are a lot of Christians. When the missionaries arrived in India they realized they had no chance of converting the northern part of India since they were very religous and devout Hindus. So they focused their attention to the southern part of India and that is where you will find a lot of Christians and other religions. Thus you will see many South Indian people with names like Joe, Jason, Julie, John, and Mary.

Kinda off subject but has anyone read "the Life of Pi"? It's a great book and the intro sheds some light on the nature of Christianity/Islam/Hinduism in India.

Considering that India was an English colony for many years, there are plenty of people there who speak English. They may have heavy accents but they know the language well.

[quoted35e772e56="Jake"]Considering that India was an English colony for many years, there are plenty of people there who speak English. They may have heavy accents but they know the language well.[/quoted35e772e56]

Yes Indian children are required to take English classes at a very young age. They are also encouraged to learn early sanskrit classes as well as their own regional languages as well as Hindi. A lot of Indians do live poor and are unable to recieve proper education. But I highly doubt that aol is hiring these people to do their cs. Overall many Indians know how to speak fluent English. It is more British level English as that is the way they are taught. ie colour instead of color and other certain British phrases.

At SBC I just demand 2nd lvl tech support, which is American techs that know what they are talking about 1/2 the time. Its nice to dslreports you're tech support line before you call it for internet.

[quote7a3b2678f8="Jake"]Considering that India was an English colony for many years, there are plenty of people there who speak English. They may have heavy accents but they know the language well.[/quote7a3b2678f8]

so does Freepay outsource Jake?

[quote5142ead7b7="dudeextrem2000"][quote5142ead7b7="Jake"]Considering that India was an English colony for many years, there are plenty of people there who speak English. They may have heavy accents but they know the language well.[/quote5142ead7b7]

so does Freepay outsource Jake?[/quote5142ead7b7]

no freepay has like 100 employees. Wouldnt make sense to outsource. Assuming only multinational corporations that offer services globally will outsource. IBM, Symantec, Microsoft, AOl, Intel, .... outsource. Freepay is a very minor minor company compared in the global scheme of things. Prolly would cost gratis too much money to even considering outsourcing. Plus there is no customer service phone number. They reply by email.

I just got off the phone with United Airlines and I was calling India. He was real nice and I could understand him alot better. I almost started cracking up when I asked for his name and he said "Allen Smith". All I could think of was this thread. )

you'd enjoy this

http//www.jokaroo.com/ecards/funny/technicalsupportrant.html

[quoteb49678e912="good2speed"][quoteb49678e912="dudeextrem2000"][quoteb49678e912="Jake"]Considering that India was an English colony for many years, there are plenty of people there who speak English. They may have heavy accents but they know the language well.[/quoteb49678e912]

so does Freepay outsource Jake?[/quoteb49678e912]

no freepay has like 100 employees. Wouldnt make sense to outsource. Assuming only multinational corporations that offer services globally will outsource. IBM, Symantec, Microsoft, AOl, Intel, .... outsource. Freepay is a very minor minor company compared in the global scheme of things. Prolly would cost gratis too much money to even considering outsourcing. Plus there is no customer service phone number. They reply by email.[/quoteb49678e912]
That makes no sense... There are very small companies (<20) that outsource to India.

[quotec188ec3620="hehehhehe"]
That makes no sense... There are very small companies (<20) that outsource to India.[/quotec188ec3620]

They probably outsource to some large scale call center company that handles multiple support lines. It wouldn't make financial sense to operate an international call center with managers and trainers in a different country if you had a small company.

[quote1628a5bbe0="EatChex89"]you'd enjoy this

http//www.jokaroo.com/ecards/funny/technicalsupportrant.html[/quote1628a5bbe0]

That was f'n hilarious.

Hows the weather there?

Do you like the ice cream?

Hold down the letter w f the number 2 the space bar while typing in Ganesh is great while holding the escape key for 20 minutes.

lol lol lol lol lol lol lol lol lol lol lol lol

Well, he was considering call centers, while I was thinking about outsourcing in general (engineering, software, finance, etc...). Still, you don't need to be a multinational corp. to outsource english speaking CSRs and given how cheap it is to outsource (even with management), saying it is too much for a 100 employee company makes no sense to me.

I've had experience with outsourcing on small, mid, and large scales.

[quote24e39f094a="hehehhehe"]Well, he was considering call centers, while I was thinking about outsourcing in general (engineering, software, finance, etc...). Still, you don't need to be a multinational corp. to outsource english speaking CSRs and given how cheap it is to outsource (even with management), saying it is too much for a 100 employee company makes no sense to me.

I've had experience with outsourcing on small, mid, and large scales.[/quote24e39f094a]

if you owned gratis would you outsource. hell even if you owned a local small buisness that needed CSR's would you outsource?

[quote24e39f094a="dudeextrem2000"][quote24e39f094a="Jake"]Considering that India was an English colony for many years, there are plenty of people there who speak English. They may have heavy accents but they know the language well.[/quote24e39f094a]

so does Freepay outsource Jake?[/quote24e39f094a]

If I just said no would that have made you happier.

[quote5287ef08f8="good2speed"]if you owned gratis would you outsource. hell even if you owned a local small buisness that needed CSR's would you outsource?
[/quote5287ef08f8]
First of all, just because a company has fewer than 20 employees that doesn't make them "local small businesses." Do you know how much of US GDP and employers small businesses make up? Do you really think that none of these small businesses outsource effectively? I get the feeling that you're probably young and haven't had that much work experience. Like I said, I am considering outsourcing as a whole and not just call centers.

Let's say there's a company that only operates/sells in the US (thus not multinational) and has a lot of call volume. Why shouldn't they outsource? If a company has only a 100 employees but a lot of calls, yeah, maybe I would outsource too. Gratis doesn't need to outsource CSRs since they don't take calls like you said so let's not bring that up, it's useless.

My point is, it takes a lot more to consider other than just size and whether it's multinational to decidee whether a business should outsource.

[quote833a5409d9="hehehhehe"][quote833a5409d9="good2speed"]if you owned gratis would you outsource. hell even if you owned a local small buisness that needed CSR's would you outsource?
[/quote833a5409d9]
First of all, just because a company has fewer than 20 employees that doesn't make them "local small businesses." Do you know how much of US GDP and employers small businesses make up? Do you really think that none of these small businesses outsource effectively? I get the feeling that you're probably young and haven't had that much work experience. Like I said, I am considering outsourcing as a whole and not just call centers.

Let's say there's a company that only operates/sells in the US (thus not multinational) and has a lot of call volume. Why shouldn't they outsource? If a company has only a 100 employees but a lot of calls, yeah, maybe I would outsource too. Gratis doesn't need to outsource CSRs since they don't take calls like you said so let's not bring that up, it's useless.

My point is, it takes a lot more to consider other than just size and whether it's multinational to decidee whether a business should outsource.[/quote833a5409d9]

what Im saying is that its more cost effective for large multinatl corp to outsource than small buisnesses.

How old are you by the way. With a cat with an uzi as your avatar? What is your work exp?

Small buisnesses may choose to do so but its much more valuable to a large corp that deals with a global market.



Also notice how I said assuming but your making it sound as though I was definitive
[quote833a5409d9]
[b833a5409d9]Assuming[/size833a5409d9] [/b833a5409d9]only multinational corporations that offer services globally will outsource. IBM, Symantec, Microsoft, AOl, Intel, .... outsource[/quote833a5409d9]

[quote914501c3e3="good2speed"]
what Im saying is that its more cost effective for large multinatl corp to outsource than small buisnesses.

How old are you by the way. With a cat with an uzi as your avatar? What is your work exp?

Small buisnesses may choose to do so but its much more valuable to a large corp that deals with a global market.

Also notice how I said assuming but your making it sound as though I was definitive
[quote914501c3e3]
[b914501c3e3]Assuming[/size914501c3e3] [/b914501c3e3]only multinational corporations that offer services globally will outsource. IBM, Symantec, Microsoft, AOl, Intel, .... outsource[/quote914501c3e3][/quote914501c3e3]
You still make no sense lol. Why is it more valuable for a larger company? It may even be less valuable because a large company may be underutilizing people it already has. A small company that doesn't have a lot of employees may outsource to great effect because they have flexibility in their hiring. The proportional costs of hiring someone for a small company would be much more than the costs for a larger company wouldn't it? (This can be argued either way depending on complexity of the work too.) Why does the market have to be global? Why can't a company just outsource for American customers? It's a huge market.

When you say "assuming" you're putting it forward as a truth aren't you? Why would you say assuming... and then follow it up as something you don't believe?

Well, I won't show you my resume but yeah, I have a decent amount of experience. We can discuss this out as long as you want (I don't really want to waste my time like that but...) and I'm sure it'll be apparent who has more experience. Aren't you the one that said you make a lot of money in another thread (I might be wrong)?

[quote090211048a="EatChex89"]you'd enjoy this

http//www.jokaroo.com/ecards/funny/technicalsupportrant.html[/quote090211048a]

Haha that shit was funny

[quotead1357fdef="hehehhehe"][quotead1357fdef="good2speed"]
what Im saying is that its more cost effective for large multinatl corp to outsource than small buisnesses.

How old are you by the way. With a cat with an uzi as your avatar? What is your work exp?

Small buisnesses may choose to do so but its much more valuable to a large corp that deals with a global market.

Also notice how I said assuming but your making it sound as though I was definitive
[quotead1357fdef]
[bad1357fdef]Assuming[/sizead1357fdef] [/bad1357fdef]only multinational corporations that offer services globally will outsource. IBM, Symantec, Microsoft, AOl, Intel, .... outsource[/quotead1357fdef][/quotead1357fdef]
You still make no sense lol. Why is it more valuable for a larger company? It may even be less valuable because a large company may be underutilizing people it already has. A small company that doesn't have a lot of employees may outsource to great effect because they have flexibility in their hiring. The proportional costs of hiring someone for a small company would be much more than the costs for a larger company wouldn't it? (This can be argued either way depending on complexity of the work too.) Why does the market have to be global? Why can't a company just outsource for American customers? It's a huge market.

When you say "assuming" you're putting it forward as a truth aren't you? Why would you say assuming... and then follow it up as something you don't believe?

Well, I won't show you my resume but yeah, I have a decent amount of experience. We can discuss this out as long as you want (I don't really want to waste my time like that but...) and I'm sure it'll be apparent who has more experience. Aren't you the one that said you make a lot of money in another thread (I might be wrong)?[/quotead1357fdef]

Enlighten me with your work experience. Dont deflect the question. And I wrote assuming bc I was unsure. if I left out assuming then the sentence would be completely different. Correct or does it still mean that I believe it outright. If you have trouble grasping the word assuming and its meaning in a sentence then you may need to go back to school. But please enlighten me with your resume. Come on dont shy away. Hell you can even send me a PM detailing your work exp. I really want to know.

Lol you pretty much have no argument to support your assertions, and now you're telling me to go back to school. Oh ok, it's not that you don't have any idea what you're talking about, it's my grasp of the english language that's at fault here.

Why the hell would I send you my resume? I have nothing to prove to you and your lack of knowledge on the subject (which you even admit now) is pretty apparent. Thanks for playing.

[quoteca39515bf8="hehehhehe"]Lol you pretty much have no argument to support your assertions, and now you're telling me to go back to school. Oh ok, it's not that you don't have any idea what you're talking about, it's my grasp of the english language that's at fault here.

Why the hell would I send you my resume? I have nothing to prove to you and your lack of knowledge on the subject (which you even admit now) is pretty apparent. Thanks for playing.[/quoteca39515bf8]

your the one who brought up the point about having more work exp. SO please enlighten me. If you dont Im going to ASSUME that you worked as Burger King Manager for 10 years. So give me an indication please prove me wrong. Dont even tell me the company you worked for. Just give me a snyopsis of what your responsibilities were/are.

And about the post you still have no idea what assume means. IF i wrote ONLy multinatl corp outsource then Id remain quiet. The point being is I wrote assume to signify that I could be wrong and welcomed any corrections. Thus my use of assumption signified that I may not have complete knowledge of the subject something youve yet to grasp. So in reality I never said I had full understanding of the subject and even welcomed suggestions which is far from admitting now that I might not have known. Since I used the word assume it was clear my understanding was not complete. Only is much more defenitive MR work exp man, assume is not. But since you want to argue and use my statements as my definitive belief go ahead and do so. Just trying to give you a little English lesson here and what certain words might mean and refer to.

Anyways I have a plane to catch but please send me a Pm giving me a synopsis of your work history. Please dont google somone elses resume either.

roll

You've proven you have no idea what you're talking about and it's clear to anyone that reads this. Why in hell do I have to send you my resume after that? Are you out of your mind?

OMFG catfight!!!!!!!!!!!!!!!!




















































































oops

[quote230b49c006="dudeextrem2000"][quote230b49c006="Jake"]Considering that India was an English colony for many years, there are plenty of people there who speak English. They may have heavy accents but they know the language well.[/quote230b49c006]

so does Freepay outsource Jake?[/quote230b49c006]

The answer is no.

[quote5b51dcc454="EatChex89"]you'd enjoy this

http//www.jokaroo.com/ecards/funny/technicalsupportrant.html[/quote5b51dcc454]

OMFG that was some funny shit.

I had to call microsoft to activate my windows Xp on my laptop because the stupid code wouldnt work when i tried to enter it directly over the internet. So I pick the option of calling microsoft to activate my windowsXP funny thing is by picking the calling option you have to tell the microsoft rep your activation code and then she has you enter a 48 characther code to activate your windows xp. So i give her my activation code and everyhting seems fine except when shes telling me the activation codes i could barely understand what she was saying cause she was speaking fast as shit in a thick accent..... ( I told her to slow down and she then procceeded to wait like 10 seconds before saying each of the 48 characthers...... indian tech support is teh sux!!!!!