What is the current wait for support tickets?
I have been waiting 5 days now...I know you guys are busy. For wanted to make sure there was no problems. Thanks
This is on yourfreeistuff
Unfortunately, we did get backed up with them over the last week to ten days, but, we're making our way through them and the few that are still open from the 5th are now being answered. We should be caught up and back to normal response times within the next day or two.
thanks alan i was wondering the same thing D
Is TRAINN all caught up at this time? The reason I ask is that I submitted a MCR on 1/3/08, but am waiting a status update, and also submitted a customer support ticket to find out the status a week later. Any help would be greatly appreciated.
MCRs take 10 biz days, or about 14 calendar days. If you submitted on 1/3, your 10th biz day would be 1/17. Don't panic yet D
Hey TRAINN, I'm waiting on support tickets as well. Do you guys need help?? I run a store in which I'll be spending my dead time doing trades. If I can make myself useful, I'd be glad to help!!