I filed a Missing Credit Request fifteen days ago and it's status has not changed from "Received." I completed the offer as described and waited ten days to file my Request. When filing the Request, I DID include a full copy of the header from the confirmation e-mail that I received. I have now waited over two weeks since my Request(which makes a total of 24 days since I should have originally been credited) and still nothing has happened.
I tried using the Contact form rather than come here, but when I hit the Submit button, I get this "ERROR - not sent. Try again." The contact form has been doing this for about a week.
Please advise me on what I should do next.
Thanks in advance,
Remember, MLK day was not a business day. You can contact Trainn through the email
contact [at] trainn [dot] org
Thanks for the reply, Daggoth. I fired off an e-mail.. we'll see how far I get.
I'm in the same problem right now. It did my purchase on Dec 14, and I'm still not being credited. Missing credit didn't work, and so I submitted a ticket (even though it's not meant for credit issues), to which they still haven't replied.
Hopefully they reply soon, otherwise I'll be emailing at that address too!
I'm missing some credit as well, I hope Alan comes back to the forums!
This might seem a bit premature, but here is an FYI the response time for the given email address is about par for trainn.. I have yet to receive any sort of reply.
Again, I know it is somewhat early to be making comments like that, but I just wanted to give others a heads-up to fire off the emails ASAP because there seems to be no real likelihood of an even semi-rapid response. cry
I finally got the credit today. So, for all of you who have been waiting a few weeks, I suggest you contact trainn via that e-mail as I did. Thanks again, Daggoth.