Missing Credit Requests
vabigpoppa
06-12-2005 22:26:46
just filed one for the first time........what are the different status levels, and how long does it usually take?
right now my status is just "Received"
and yes i have searched the Trainn site, and i have searched this forum........thanks
vabigpoppa
10-12-2005 12:08:45
anybody?? or does anybody have any experiences w/ the missing credit requests?
Daggoth
10-12-2005 12:09:48
takes about a month to respond.
I believe it
It's been two days now and it feels like a month. HOw long should a brotha wait befoe pm'ing the rep?
Daggoth
10-12-2005 18:12:58
umm no.. it actually does take a month. PMing a rep does not help. If you don't get credit the first time around, Trainn has to contact their advertiser about you actually doing the offer. It usually takes a month for their advertiser to confirm it.
vabigpoppa
10-12-2005 18:42:09
if it really does take a month, they need to take the 10 days thing off of their website, very misleading
damn. just when I was starting to like Trainn. I thought the 7 day wait thing to submit for a credit was too good to be true. That sucks. So TainnAlan isn't as cool as Freepay Jake?
Daggoth
10-12-2005 19:25:37
Do you know what freepay's approval times are?
I have heard that a lot of peopel are geting approved within the 7-10 business day period for freepay sites. you should proabably move your post to the Freepay forum though. As for Missing credit reports, i have a few of my refs that are waiting to hear back as well. I have 4 weeks off from school where i wont be getting refs or anything so hopefully by the time i get back, they will get credit for their offers.
jordan90
13-12-2005 22:55:33
I submitted a missing credit report on Nov 18 and still have not heard a thing from Trainn. It's almost been a month now, which is really kind of disapointing. This is the first bad experience I've had with Trainn.
ajasax
13-12-2005 23:00:58
Yeah, I also got impatient w/ my missing credit report. I finally just submitted a customer service inquiry, and they credited me within a couple days )
[quote3225831540]The concepts are the same, but the experience is not. We know there are a lot of options out there and that to gain your trust and participation; we have to provide tremendous service, support, and ease of use that is second to none. In an effort to do so, we offer the following...
Around the clock email support - Available 24 hours a day, 365 days a year. Average response time is less then 30 minutes and issues are typically resolved with the first email.
[/quote3225831540]
It would be sweet if there were a site that stuck to this religiously.
shamash
14-12-2005 07:18:54
Trainn doesn't contact you with missing credit requests. It's very possibly that the advertisers say you do not have credit for your offer, and that's why it's not changing.
Also, saying it takes a month and that PMing a rep does not help is a lie. I've had missing credit come back much faster than that.
communication is always nice.
If the vender is not replying then post it up. send me a note that says we have submitted your request to the vendor....date and time. It's annoying when you get no reply for 8 days in any situation. This is the internet not the pony express... -)
They specifically tell you not to send them a missing credit request through a suppor ticket. I try not to push my luck and follow all the rules perfectly though. dont want to get DQ for any reason!
Trainn-Support
15-12-2005 01:53:47
[quote15913bb918="ch3d"][quote15913bb918]The concepts are the same, but the experience is not. We know there are a lot of options out there and that to gain your trust and participation; we have to provide tremendous service, support, and ease of use that is second to none. In an effort to do so, we offer the following...
Around the clock email support - Available 24 hours a day, 365 days a year. Average response time is less then 30 minutes and issues are typically resolved with the first email.
[/quote15913bb918]
It would be sweet if there were a site that stuck to this religiously.[/quote15913bb918]
No entity is ever able to be "perfect" 24/7/365. We try our best, but have never claimed to be. If issues can easily be resolved, they are as it means there are no resulting posts like this or countless emails and support tickets.
[quote15913bb918="R34"]They specifically tell you not to send them a missing credit request through a suppor ticket. I try not to push my luck and follow all the rules perfectly though. dont want to get DQ for any reason![/quote15913bb918]
While its not something we want (and will end up delaying the request as we will ask you to submit it the proper way) that's not something that will cause your account to be locked. We're professionals do not need to look for some BS reason to lock your account.
CougarKid
16-12-2005 12:06:00
Are these guys still crediting? I have 2 Stamps waiting on credit and one other one.
Looks like Freepay and Trainn are doing the same thing. What's up?
Trainn-Alan
16-12-2005 12:26:00
[quotec3513f410e="CougarKid"]Are these guys still crediting? I have 2 Stamps waiting on credit and one other one.
Looks like Freepay and Trainn are doing the same thing. What's up?[/quotec3513f410e]
Of course we are, but, just like any other company, we can only update with what is reported to us.
Alan
CougarKid
16-12-2005 12:47:33
[quote3d51133152="Trainn-Alan"][quote3d51133152="CougarKid"]Are these guys still crediting? I have 2 Stamps waiting on credit and one other one.
Looks like Freepay and Trainn are doing the same thing. What's up?[/quote3d51133152]
Of course we are, but, just like any other company, we can only update with what is reported to us.
Alan[/quote3d51133152]
One of those Stamps just went green. lol
submitted for manual credit 11 days ago. No reply yet. Pm'd Alan too.
![]("ae84a6a78c)
http//forum.freeipodguide.com/smilies_mod/upload/3ea98b0d2001f568878248bfed39544d.gif[" alt=""/imgae84a6a78c] day 12....planning hostage situation.
vabigpoppa
20-12-2005 14:39:27
yeah i am on day 13
[quotea3f9bc84ed="ch3d"]submitted for manual credit 11 days ago. No reply yet. Pm'd Alan too.
![]("a3f9bc84ed)
http//forum.freeipodguide.com/smilies_mod/upload/3ea98b0d2001f568878248bfed39544d.gif[" alt=""/imga3f9bc84ed] day 12....planning hostage situation.[/quotea3f9bc84ed]
[img="a3f9bc84ed]http//forum.freeipodguide.com/smilies_mod/upload/3ea98b0d2001f568878248bfed39544d.gif[" alt=""/imga3f9bc84ed]
Day 13 !!!!!!
NOStradamus
22-12-2005 00:38:10
I got my credit request accepted within a couple of weeks
[quote7001a4e550="ch3d"][quote7001a4e550="ch3d"]submitted for manual credit 11 days ago. No reply yet. Pm'd Alan too.
![]("7001a4e550)
http//forum.freeipodguide.com/smilies_mod/upload/3ea98b0d2001f568878248bfed39544d.gif[" alt=""/img7001a4e550] day 12....planning hostage situation.[/quote7001a4e550]
[img="7001a4e550]http//forum.freeipodguide.com/smilies_mod/upload/3ea98b0d2001f568878248bfed39544d.gif[" alt=""/img7001a4e550]
Day 13 !!!!!![/quote7001a4e550]
Day 14...maybe this is it then
petrie
22-12-2005 07:00:11
The waiting sucks. I submitted a request 7 days ago and so did two of my ref's that haven't gone green yet. ( I know it hasn't even been the 10 days yet, I'm just impatient.
hrdfarkr
22-12-2005 08:45:25
I've got a ref thats going on a month now.
I'm pushing two and a half weeks now. Looks like it does take a good month or so for them to answer missing credit reports. Doh.
are they still doing the "faster approval times" thing? or is that program over?
xztiger
27-12-2005 10:15:51
[quote6056ef3b12="ch3d"]are they still doing the "faster approval times" thing? or is that program over?[/quote6056ef3b12]
Well i think that only worked for like a few people because i requested approval right after and it took 14 days, they might be doing it now but i dont think so
grr, still been waiting like a month for 3 of my refs to get credit. they all put in missing credit reports too. wonder whats taking so long.
[quote981696f395]The concepts are the same, but the experience is not. We know there are a lot of options out there and that to gain your trust and participation; we have to provide tremendous service, support, and ease of use that is second to none. In an effort to do so, we offer the following...
Around the clock email support - Available 24 hours a day, 365 days a year. Average response time is less then 30 minutes and issues are typically resolved with the first email.
[/quote981696f395]
I can understand not living up to the claims 24/7, but I am on Day 20 on my credit request. They did finally respond on the 24th so evedently they worked christmas eve. they said I should be resolved next week. so hopefully I'll hear today or tommorow.
vabigpoppa
29-12-2005 09:37:47
day 22 and my missing credit report was approved!! finally!!
Good news. NOw they just need to make a post, "new slower approval times" and we'll all understand.
Daggoth
29-12-2005 10:15:32
The approval times are much faster now. 6 business days compared to 14 reg days
the 7 day wait to submit is nice. It's the 21 days (so far) after that are getting to me. I don't know why Im surprised, all the free sites are the same. If you don't credit in 3 - 5 days you might as well assume you 'll be waiting 30+ days. I really should be used to it by now.
petrie
31-12-2005 22:05:25
[quote4312c4a28c="ch3d"]the 7 day wait to submit is nice. It's the 21 days (so far) after that are getting to me. I don't know why Im surprised, all the free sites are the same. If you don't credit in 3 - 5 days you might as well assume you 'll be waiting 30+ days. I really should be used to it by now.[/quote4312c4a28c]
[i4312c4a28c]Should be[/i4312c4a28c] used to it, but the waiting is hard... I, along with one of my refs, submitted manual credit requests on the 14th or 15th of the month, and here we are, over two weeks later and still nothing. It's frustrating when you've done everything you could possibly do to get the free ipod, and then the rest is just waiting on trainn/offer companies to do their parts. You'd think that if you are going to pay a company an over-priced 6 dollar shipping charge to try their product legitimately, the least they could do is handle their credit offer reporting right since that's the deal they made with trainn, who brings them referrals. Guess that's too much to ask for though. Still, some kind of response from Trainn beyond the status of the request being "received" would be nice... After busting my butt to get all my refs lined up and in motion within a week, the whole process stalls for two weeks and it's not within my control. Waiting sucks.
Trainn-Alan
02-01-2006 21:39:59
We continue to wait for the confirmations and given that most work schedules returns to normal tomorrw, I suspect this week most should be taken care of.
For future notice we have a new system installed where as long as you provide us with the requested information, we will be able to get the verification from the advertiser within 2 business days. It's not something you want to use, but if you have to, there are no further concerns about waiting longer then you have to.
Alan
where do we access the 2-day thing? I'm on day 25. I've posted my confirmation emails on both of my cases. Is that all that needs done?
Trainn-Alan
03-01-2006 07:55:05
It'll be the same way as before, it'll just be that new requests are handled and resolved much sooner. If you've already submitted your request, it is not necessary to do so again.
Alan
[quotef2b8b66970="Trainn-Alan"]We continue to wait for the confirmations and given that most work schedules returns to normal tomorrw, I suspect this week most should be taken care of.
For future notice we have a new system installed where as long as you provide us with the requested information, we will be able to get the verification from the advertiser within 2 business days. It's not something you want to use, but if you have to, there are no further concerns about waiting longer then you have to.
Alan[/quotef2b8b66970]
so you say two business days now, so the people who have been waiting around a month should expect credit within the next week?
Hope thats the case, becuase waiting this long is tough. glad to hear you guys are making improvements to your site though!
Alan. How long should we wait before we ask for your assistance? I see a ton of posts saying that you have helped peoples. Do you still do that?
what sort of things do you help with?
BTW I finally got my green today. On day 34....not too bad. Wow when It finally greens up it's such a relief...I forgive you Trainn!!!!
petrie
04-01-2006 08:33:09
[quotec0277f6f40="ch3d"]Alan. How long should we wait before we ask for your assistance? I see a ton of posts saying that you have helped peoples. Do you still do that?
what sort of things do you help with?[/quotec0277f6f40]
I've been wondering this, too. I've been resisting the urge to pm you for assistance, trying to wait on the proper channels to work out the delay issues, and I'm not sure at what point I should give in and ask for help...or if it would be an appropriate thing to ask for help with.
I never got a reply to my pm so 25 days is evidently too early. )
petrie
05-01-2006 07:24:42
[quotebe119ce6e3="ch3d"]I never got a reply to my pm so 25 days is evidently too early. )[/quotebe119ce6e3]
Has it even been opened/read yet?
Well, I (and the person i did the ref for) have been waiting on my offer credit for one month today, officially. And 20 days for a manual credit request. And now 2 days for a response to another support ticket to see if anyone is out there listening... It's apparently too early for me in a number of ways.
I'm just frustrated and it's not helping me be patient, and it's mostly because I have yet to get my first freebie from anywhere. Both offers I've done everything I could do to complete for freebies are sitting in limbo on their very last respective yellows... except with the trainn offer, I'm still waiting on my offer credit to clear, too. Why is it that everyone else I complete offers for get like immediate greens from me, even when they're trainn sites, but the very first offer I ever completed STILL hasn't greened? Stupid petchews. Never again, urban nutrition!
WoRdUp48
05-01-2006 14:59:41
I too am waiting to recieve credit for an "instant" offer that I completed. I do not know when it will happen, but I hope soon. I do not understad the delays, how sometimes it is instant, sometimes it is more than a month.
Oh well, I suppose all I can do is continue to wait.
I did not see this question answered thus far in this thread. At what point should we PM one of the Trainn reps here for assistance?
Thank you.
petrie
06-01-2006 05:53:09
Cool, I got my manual credit. It took one month from the day I completed the offer, but I have it nonetheless.
Now, if that one last yellow would green today on one or both of the sites I'm doing, it'd be the perfect end to the week.
My pm to alan sat unread untill he came back to the board about 4 days ago. now it's read with no reply. hmmm. I have'nt got credit yet either and it's a pretty simple offer. I tried Feel Serenity. I ordered it payed almost $8 for shipping. I ate the pills. I was somewhat happier. I have the invoice and the shipping confirmation and so does Trainn. Seems real simple. That's why I thought maybe Alan could help.
killerman
07-01-2006 23:39:54
[quote72eb3c1391="Trainn-Alan"]We continue to wait for the confirmations and given that most work schedules returns to normal tomorrw, I suspect this week most should be taken care of.
For future notice we have a new system installed where as long as you provide us with the requested information, we will be able to get the verification from the advertiser within 2 business days. It's not something you want to use, but if you have to, there are no further concerns about waiting longer then you have to.
Alan[/quote72eb3c1391]
submitted a request since 31st dec 2005 (
killerman
07-01-2006 23:41:20
[quoteee8e80eb90="ch3d"]My pm to alan sat unread untill he came back to the board about 4 days ago. now it's read with no reply. hmmm. I have'nt got credit yet either and it's a pretty simple offer. I tried Feel Serenity. I ordered it payed almost $8 for shipping. I ate the pills. I was somewhat happier. I have the invoice and the shipping confirmation and so does Trainn. Seems real simple. That's why I thought maybe Alan could help.[/quoteee8e80eb90]
in the exact same situation (same offer same problem read above)
got the pills, watched them, didnt cancel, though i admit i didnt take the pills shock
Daggoth
07-01-2006 23:53:13
Guys, new news. Feel Serenity and Urban Nutrition in all have been trying to trick everyone. You have to sign up at a certain spot. There are like three ways to order the pills but only one pays the site owner and gets you credit. I am not which one is right but when I did, I received credit really fast so....
killerman
08-01-2006 11:01:32
well i have the stupid pills and a charge on my cc, i dont see how else they wanna charge u (
Daggoth
08-01-2006 12:03:55
Its not that they won't charge you, it is that you need to click somewhere on the site for Trainn to get credit for it.
winkie
09-01-2006 16:21:32
a couple of my referrals have been waiting since Dec 27, 2005
I'm thinking one green per year. I'll be able to get 3 maybe 4 free gifts from Trainn in my lifetime.
matt63634
10-01-2006 07:43:30
This is bad. I've been waiting for almost three weeks for a green. I submitted a req. for manual credit 10 days ago and a help ticket 2 or 3 days ago...nothing. I did the urban nutrirtion, I must have clicked on the wrong spot.
killerman
10-01-2006 09:52:40
i dont get it
thats a real con if u ask me /
no response from missing cred req. and no response to support ticket
grrr
winkie
11-01-2006 10:52:58
should i have my referrals who have been waiting over 2 weeks now since they filled out a missing credit request redo the request since the new system takes 2 days? or how much longer should they wait before completing a support ticket?
shouldnt the older requests take priority over the newer ones?
skillet2003
11-01-2006 12:56:05
one of my refs has been waiting since dec 9th and has still received no response
winkie
11-01-2006 14:37:09
thats crap
I think the free sites are going downhill fast. I always thought they would be good for a long time.
I just got my freepay/shuffle site put on hold, because they are saying that I talked about cancelation of offers in a forum somewhere. I completed my shuffle ref like over a year ago..... what the hell??? I don't get it.... guess i'm not cut out for this stuff. None of my other sites are on hold. The game is getting to be way more trouble that it's worth fa sho!!! in a lot of ways.
Daggoth
13-01-2006 20:25:08
[quote1b4ea4ab01="ch3d"]I think the free sites are going downhill fast. I always thought they would be good for a long time.
I just got my freepay/shuffle site put on hold, because they are saying that I talked about cancelation of offers in a forum somewhere. I completed my shuffle ref like over a year ago..... what the hell??? I don't get it.... guess i'm not cut out for this stuff. None of my other sites are on hold. The game is getting to be way more trouble that it's worth fa sho!!! in a lot of ways.[/quote1b4ea4ab01]
I specifically remember you talking about how Repocar was ez to fraud. You bragged about it so much. Jake came to the forum, saw your account, and put it on hold for frauding offers. Don't complain, you were frauding offers.
that was moths ago tho.
how many times do you get punished for one act? I changed all my posts and appologized. I haven't done anything like that again. I thought Jake and I got that worked out. I lost a green. I asked CS if I could continue to use freepay and they said yes. So that should have been the end of that.
So what else do you specifically remember?
you have 67 trades under your belt. did you keep all of the offers or did you fraud most of them? You must have tried all of them by now.....That's quite a few autoship subscriptiions that you have. and you pay for refs too? that sounds more fradulent than anything I do. hmmm.
I've kept several offers that I've tried. no where near 67 tho. ;-) And I've completed one site in my life time, so I don't think I pose much of a threat to freepay as far as fraud
CL
dcny6923
16-01-2006 19:13:21
I am fed up with TRAINN. Not only does TRAINN ignore me through their support ticket system, but TRAINN members here also also ignore my request to get my credit fixed. Completed an offer on Novermber 28, sumbitted a ticket on December 24. Not a word on the situation. I compeltely agree with ch3d, these free sites are going downhill fast, too fast in my opinion. Their support is so much watered down.
Alan, please answer my PM on this board, and on A4F.
tylerc
16-01-2006 19:19:01
My ticket went to received today and I just filled it out yesterday, sweet!
Daggoth
16-01-2006 19:25:26
[quote1d1c816572="tylerc"]My ticket went to received today and I just filled it out yesterday, sweet![/quote1d1c816572]
Sorry to say this but it automatically goes received...
Trainn-Alan
16-01-2006 19:59:24
[quote7978b548b1="dcny6923"]Alan, please answer my PM on this board, and on A4F.[/quote7978b548b1]
I answered a pm with a similar name (or perhaps even the same) about an hour ago on A4F, so I assume it was you, but in the future, use the methods listed on the site, [u7978b548b1]do not rely on a message board private message or thread to get an answer[/u7978b548b1], use the methods listed on the site to contact us.
Alan
tylerc
16-01-2006 21:23:17
[quote4183bebdb5="Daggoth"][quote4183bebdb5="tylerc"]My ticket went to received today and I just filled it out yesterday, sweet![/quote4183bebdb5]
Sorry to say this but it automatically goes received...[/quote4183bebdb5]
Well, either way they said it only takes like 2 business days now, so hopefully I get my green soon.
Daggoth
16-01-2006 21:27:14
[quote00ca79bdae="tylerc"][quote00ca79bdae="Daggoth"][quote00ca79bdae="tylerc"]My ticket went to received today and I just filled it out yesterday, sweet![/quote00ca79bdae]
Sorry to say this but it automatically goes received...[/quote00ca79bdae]
Well, either way they said it only takes like 2 business days now, so hopefully I get my green soon.[/quote00ca79bdae]
lmao, two days, thats funny! Funny guy. It took me two months to get a not validated symbol.
tylerc
16-01-2006 21:28:22
They say it takes 2 days if you give them the information they need.
MightyMouse
17-01-2006 21:57:51
[quoteda4ad3c187="tylerc"]They say it takes 2 days if you give them the information they need.[/quoteda4ad3c187]
what information is this, and are u sure this is in effect yet? i havent seen anyone report a 2 day wait yet...
IMO if you don't credit within 5-7 days you might as well be prepared to either do another offer or wait/piss and moan for 30+ days.
damac
18-01-2006 12:41:58
yeah im not hearing about any 2 day credit thing as of now for referrals that tell me they have sent a no credit form.
9mmbullitt
18-01-2006 13:20:21
I've been waiting over a week for any contact about the request for missing credit. I submitted the confirmation email which is what they asked for. And still waiting. I hate that because it holds up the trade. I have another offer that hasn't been credited that I guess I will have to request manual credit for.
aforashleigh
19-01-2006 00:20:30
[quote69668431f7="Trainn-Alan"][quote69668431f7="dcny6923"]Alan, please answer my PM on this board, and on A4F.[/quote69668431f7]
I answered a pm with a similar name (or perhaps even the same) about an hour ago on A4F, so I assume it was you, but in the future, use the methods listed on the site, [u69668431f7]do not rely on a message board private message or thread to get an answer[/u69668431f7], use the methods listed on the site to contact us.
Alan[/quote69668431f7]
I sent you two PM's about my account, and I haven't gotten a response. It's been a while since I submitted my MCR. Can you look into it for me? I have a trader that is upset that I haven't greened yet. Thanks.
tylerc
19-01-2006 04:05:08
Use their support methods on the site to get your credit, don't PM them.
I've used their "support" systems and haven't gotten anything. I submitted for credit on the 13th of December, and haven't gotten a response. I submitted a support ticket 5 days ago with no repsonse. I sent a PM to Alan yesterday, but I don't really expect a response just yet. I'm going to send an email next if I don't get credit soon...
Drummer16161616
19-01-2006 20:21:29
[quoteea193d6dde="aforashleigh"][quoteea193d6dde="Trainn-Alan"][quoteea193d6dde="dcny6923"]Alan, please answer my PM on this board, and on A4F.[/quoteea193d6dde]
I answered a pm with a similar name (or perhaps even the same) about an hour ago on A4F, so I assume it was you, but in the future, use the methods listed on the site, [uea193d6dde]do not rely on a message board private message or thread to get an answer[/uea193d6dde], use the methods listed on the site to contact us.
Alan[/quoteea193d6dde]
I sent you two PM's about my account, and I haven't gotten a response. It's been a while since I submitted my MCR. Can you look into it for me? I have a trader that is upset that I haven't greened yet. Thanks.[/quoteea193d6dde]
You would think with such strong competition like Freepay, Trainn would try to step it up to deliver good customer service.
Daggoth
19-01-2006 20:24:57
liPoints at The Xbox 360sli You don't need nething more than that.
Gunwave
20-01-2006 12:19:41
Its been exactly 30 days since i filed for a Missing Credit Request. Still nothing.
I do have the order confirmation email from the offer i did, maybe if i send them this i will get my credit.
skillet2003
20-01-2006 13:03:51
I'm wondering the same thing, except it concerns my ref who did an offer on December 9th and was charged for it and still has no credit, this sucks.
ajasax
20-01-2006 14:47:06
Just try sending in a customer service inquiry along with the credit request. When I did that for mine I get credit pretty quickly.
skillet2003
21-01-2006 16:06:23
now i have 2 people who say that have completed offers and have gotten no credit, what am i suppose to do cause they both tell me they have sent in mutliple credit requests? this is stupid.
synix
21-01-2006 16:12:09
took me just over a month to recieve credit..thought it might be the offer or somethin but it happend twice (yourfreevideoipods/yourfreeflatscreen)
lishrugsli
skillet2003
21-01-2006 16:30:04
both of them have waited over a month, don't know what to do about it
Gunwave
23-01-2006 14:11:42
[quote2ecc40d2ae="ajasax"]Just try sending in a customer service inquiry along with the credit request. When I did that for mine I get credit pretty quickly.[/quote2ecc40d2ae]
I finally got credited after waiting over a month since i requested for a missing credit.
I sent a customer inquiry, saying that i have waited over a month with no response, also I copied and pasted the offer confirmation email.
They emailed me back the very next day, saying my offer was credited.
The next day?!?!?!? damn that was fast!
winkie
25-01-2006 12:09:02
im jealous of your fast credit... i have 2 referrals that are 2 days shy of a month that they have been waiting on credit.. twisted
Edit it has now been a complete month without credit
winkie
28-01-2006 18:09:43
1 has gone green! currently requesting for approval for flashipods4free! w00t!
d3athtonic
28-01-2006 20:32:24
flashipods4free has been processing for a week.
toiletpaper55
28-01-2006 21:42:42
if an offer does not give credit, can the whole trainn account be ditched and recreated w/ another email?