Great Customer Support

Live forum: http://forum.freeipodguide.com/viewtopic.php?t=21261

scotc

06-09-2005 19:04:50

Just wanted to give some props to Trainn for the great customer support I received this evening.

Aristotle

06-09-2005 19:12:38

Same here (not this evening, but overall)

Friendly, fast, helpful, definitely encouraging to have such a good staff for a freebie site.

halfbreed

06-09-2005 19:33:30

Yup they have great support, even though the entire progress may have slowed, the support has continued to be one of the best.

Trainn-Alan

06-09-2005 19:47:45

Thanks for the compliments! I am glad we were able to assist you.

[quotec34c366e2d="halfbreed"]Yup they have great support, even though the entire progress may have slowed, the support has continued to be one of the best.[/quotec34c366e2d]

In regards to the "slowdown," it's a temporary thing that is necessary to get to the level of service we know we're capable of, we had to take one step back before taking two steps forward. You can prepare to the best of your knowledge for extreme demand, but until it actually happens there was no way to be totally prepared.

Alan

halfbreed

06-09-2005 20:07:10

Yeah I understand why. Like in boxing, sometimes you have to take one step back to hit them ) but step too far back and your not fighting at all ;)

Trainn-Alan

06-09-2005 20:12:03

[quoteac447df8af="halfbreed"]Yeah I understand why. Like in boxing, sometimes you have to take one step back to hit them ) but step too far back and your not fighting at all ;)[/quoteac447df8af]

We're done going back though, now is the time to begin moving forward and over the next few weeks it will become quite evident.

Alan

halfbreed

06-09-2005 20:13:23

So I should be getting my $350 paypal tonight D I ordered like sunday I believe

Trainn-Alan

06-09-2005 20:19:32

Yes, orders are pulled every Tuesday and Friday and filled shortly afterwards.

Alan

halfbreed

06-09-2005 20:23:12

Awesome, this is the great customer support we're talking about, keep up the good work http//forum.freeipodguide.com/smilies_mod/upload/589a3b00a9abcec424faebdc4dffd001.gif[" alt=""/imgfa6d8de024]

jlaw

06-09-2005 20:24:31

When your account is approved, are you automatically notified via email?

shamash

06-09-2005 20:33:46

idk but im checking daily anyways

halfbreed

06-09-2005 20:34:35

[quote9667981d00="jlaw"]When your account is approved, are you automatically notified via email?[/quote9667981d00]

No

jlaw

06-09-2005 20:35:55

[quote0fa8631333="halfbreed"][quote0fa8631333="jlaw"]When your account is approved, are you automatically notified via email?[/quote0fa8631333]

No[/quote0fa8631333]
Damn.

Trainn-Support

06-09-2005 20:36:55

No, you just have to log in and check the status of your account. When you are approved, it will say "Click here to place your order" underneath the earmarked item on the progress page.

unknown uchiha

06-09-2005 22:02:09

I love Trainn customer support! You guys are great. +Karma to you!

halfbreed

06-09-2005 22:10:45

Which order number are you guys on?

jlaw

07-09-2005 05:18:56

[quote86641e7255="halfbreed"]Which order number are you guys on?[/quote86641e7255]
I was told yesterday at 3pm EST that they were halfway through the orders from August 30th. However, I submitted at approximately 1130am EST on the 30th and as of right now I am still not approved.

shamash

07-09-2005 06:37:52

[quote7bc5d8862f="jlaw"][quote7bc5d8862f="halfbreed"]Which order number are you guys on?[/quote7bc5d8862f]
I was told yesterday at 3pm EST that they were halfway through the orders from August 30th. However, I submitted at approximately 1130am EST on the 30th and as of right now I am still not approved.[/quote7bc5d8862f]

[quote7bc5d8862f="Trainn-Support"]We have about a handful left from the 30th, but they will be done tomorrow. With the way things are setup, tomorrow will likely include everything up until September 2nd/4th.[/quote7bc5d8862f]

halfbreed

07-09-2005 07:10:26

Doesn't matter now because I have my money D

shamash

07-09-2005 07:15:44

I'm hoping to get approved today, ask for paypal, and get paid friday O

kobe2005

07-09-2005 10:10:49

hopefully they are prepared when the 360's come out.

unknown uchiha

07-09-2005 14:05:42

[quotef958eff38a="halfbreed"]

[quotef958eff38a="Trainn-Support"]We have about a handful left from the 30th, but they will be done tomorrow. With the way things are setup, tomorrow will likely include everything up until September 2nd/4th.[/quotef958eff38a][/quotef958eff38a]

"Tomorrow" means today (as in Wednesday), right? Or Thursday?

sbollag

09-09-2005 23:31:37

Yeah, I just wanted to say thank you to Alan and the folks at trainn. It took a while but they finally gave me credit for my stamps offer on 3604free, so I appreciate it.