How long does it take to answer support tickets?

Live forum: http://forum.freeipodguide.com/viewtopic.php?t=20805

Aristotle

30-08-2005 18:23:24

I have a guy that signed up under me, and he completed a couple of level b offers, and still hasn't received credit for them. He opened a support ticket more than a week ago and still hasn't received a reply. (This is on flashipods4free.com, by the way.)

Personally, I've received responses from both flashipods4free.com and 3604free.com rather quickly. Within 1-3 days typically. Are you guys a little behind, just busy, what? Thanks for any help you can provide idea

Zags1199

30-08-2005 18:39:42

I've been receiving answers from them up until yesterday. I don't know what's going on.

halfbreed

30-08-2005 18:48:10

I asked one today, got my answer within 15 minutes. Probably just got lucky.

Aristotle

30-08-2005 18:49:30

Wow, maybe my ref is just unlucky. I'll open a support ticket with them and check it out ;-)

Trainn-Alan

30-08-2005 18:51:55

[quote5d61101322="Zags1199"]I've been receiving answers from them up until yesterday. I don't know what's going on.[/quote5d61101322]

It's all based on the workload, Monday and Tuesdays are especially busy as despite us working 7 days, shippers, advertisers, etc don't work on the weekend so Mon & Tues. are the days that everything is caught up on.

Alan

Zags1199

30-08-2005 19:27:32

Ah, I see, I'm just trying to figure out my credit situation.