customer service inquiries

Live forum: http://forum.freeipodguide.com/viewtopic.php?t=5934

penguin

07-02-2005 21:34:24

if i submitted a question and received an autoresponse, do i need to fill out the "submit follow-up" form and ask for a human response in order to receive one? i already asked for it in my original question so i don't want to harass them if they're going to get around to it anyway.

Tholek

07-02-2005 22:48:06

Yes, you need to do it again until they say they have receieved it and will reply.

At least that's what's "supposed" to work. (I haven't gotten a response on my problem yet)

evilbearboomboom

07-02-2005 22:49:39

i doubt it would hurt anything to double request a human response. just be nice about it!