freepay shipping refurbished items? <-- not to me!

ok so i got my psp
my question is, is it refurbished?
it shipped from pc mall
if you go to pc mall site and search for psp, you will see that there are two value packs.
the refurbished value pack has mfg # psp-1001k
the value pack has mf #7-11719-85000-7
looks like they did, the bastards

http//www.pcmall.com/pcmall/search/search.asp?search=psp&submit1=Find&NavID_Search=false&CurDSN=simple&calledfrom=1&incimage=on
"(e) Products listed on our websites may be new or refurbished, but will not be used. Refurbished items will come with complete warranties."

edit after tholek and i discussed it, i got a new one )
whew!
thanks freepay!

Hmmm, they reserve the right to as per their TOS, but if you can confirm this, it will be the first actual proof I've seen. (Though there have been past rumors that it has happened)

I know OC actually did this for a time. I'm not sure if they still do, though.

Well, I guess the really important part we have to look at here is, is the PSP fine? No scratches, dead pixels, etc?

Well, the really, [i399c6f410f]really[/i399c6f410f] important question would be "Who refurbished it?". If Sony, I'd be slightly disappointed at it being refurbished, but I'd be happy to have it. If it was a third party, I'd be really concerned.

yeah, it is strange.
usually these items have a refurbished ticket on them or something. nothing of that sort. just the mfg #s like i said.
no scratches
no dead pixels.
besides me wanting freepay to spend as much money as possible, if it works and has no problems i dont care. if it is refurbished then it is likely a hackable OS anyway )

So, just to wrap up. The model number on the box, or invoice, matches the refurbished model on PCMall, and not the new one?

hi
actually it may be a mistake from pcmall
the mfg # on the invoice matches the new system
the mfg # on the box with the psp in it matches the refurbished system
i am going to contact pcmall

Uh-oh. That sounds like PCMall are pulling a fast one without Gratis' knowledge. shock

Since the invoice states you get the new system, then that's what Gratis paid for, and what you should get.

On another note, it would [i3e9c0bfdba]seem[/i3e9c0bfdba] PCMall [i3e9c0bfdba]does[/i3e9c0bfdba] sell manufacturer refurbs

[quote3e9c0bfdba]Manufactured Refurbished - Savvy buyers know that manufacturer refurbished products can be a great value. These items are usually priced 10 to 15 percent lower than a comparable new product. When you buy a manufacturer refurbished product, you can be assured you're getting the quality you have come to expect from the manufacturer. When products are returned—often unopened—to a manufacturer from retailers or customers, manufacturer-trained technicians take them apart and rebuild them to original factory specifications. The technicians then retest to ensure that these products meet the same quality standards as required for brand-new manufacturer products.[/quote3e9c0bfdba]

http//www.pcmall.com/pcmall/promotions/Refurb_Item.asp

At least that's something...

I just received my digitalcamera and it's from PCMALL. shock It doesn't look refurbished or anything, it's brand new.

There's no reason to fear PCMall for carrying [ia8247ebfe1]some[/ia8247ebfe1] refurbs.

It's whether they shipped out a refurb as new, that's troubling.

yeah it really seems like they did.
has anyone else gotten a psp recently from freepay?
what is the mfg #?

Yeah, I've ordered from PCMall a few times and never got a refurb as new. I'm fine with refurbs and shop through them all the time, but I'd be pissed if I were shipped one when I ordered new.

Trouble is you have no real choice here, since Freepay retains the right to ship you a refurb if they choose. I've heard of too many cases of Freepay items showing up "used" for it to be a coincidence -- I'm suspecting they order some refurbs.

[quote226cf1ece9="dmorris68"]Yeah, I've ordered from PCMall a few times and never got a refurb as new. I'm fine with refurbs and shop through them all the time, but I'd be pissed if I were shipped one when I ordered new.

Trouble is you have no real choice here, since Freepay retains the right to ship you a refurb if they choose. I've heard of too many cases of Freepay items showing up "used" for it to be a coincidence -- I'm suspecting they order some refurbs.[/quote226cf1ece9]

Yes, if they [i226cf1ece9]did[/i226cf1ece9].

However, jy3 said the invoice lists the [b226cf1ece9]new[/b226cf1ece9] system, not the refurb, and they are two different SKU's. It would seem that the new system was ordered, and a refurb shipped.

Freepay may order some refurbs, but I'm sure they'd like to know if a customer received a refurb when they [i226cf1ece9]paid[/i226cf1ece9] for a new system.

I speak from experience. Cyberpower tried to shaft me with below spec components (and missing ones) that cost less than what was ordered, and I think Gratis was pleased to have learned of it. I don't know PCMall as well, but the SKU difference may indicate a similar irregularity.

My invoice reflects this item http//www.pcmall.com/pcmall/shop/detail~dpno~625928.asp


looking more closely at my (outer, beat to hell) box, I believe Xbox360's come two to an outer box, and PC Mall removed one Xbox360 and shipped mine in the original outer box (without adequately filling the void left by the second Xbox 360).

ahh shit, I better check mine.

waiting for an email from pc mall

just sent pc mall proof of the apparent mistake...

What did they say before you sent that second email?

he said they intended to ship a new psp and was unsure what had happened, if anything )

if my phone is refurb that is bad because then i am unable to add insurance.

[quotef29f25dfc9="jy3"]he said they intended to ship a new psp and was unsure what had happened, if anything )[/quotef29f25dfc9]

I thought as much. Bastards...they probably charged Gratis full price, too.

I'm getting my PSP tomorrow I'll let you know if it's new or not.

Uh oh, PCMall doesn't have a great reputation as is.
http//www.resellerratings.com/seller1868.html

yeah i sent him a picture, though my damn camera didnt work well and kept autofocusing. i could not figure out how to turn it off this AM before work.
here is the picture
the funny thing is a highly doubt that he is going to be able to convince me that I got a new one...we shall see. that would mean they would have to send me another one, and the mfg # would have to be the longer one that is listed as the new one on their site
on the sony style site the new one does have the same 98500 # and product code. but they do not offer refurbished. i am curious what pcmall will say )

[imgab7748b5b1]http/" alt=""/img354.imageshack.us/img="354/7605/0927060909akk5.th.jpg[" alt=""/imgab7748b5b1][=http//img="354.imageshack.us/my.php?image=0927060909akk5.jpg][imgab7748b5b1]http/" alt=""/img354.imageshack.us/img="354/7605/0927060909akk5.th.jpg[" alt=""/imgab7748b5b1]

[quote125011bc12="jy3"]yeah i sent him a picture, though my damn camera didnt work well and kept autofocusing. i could not figure out how to turn it off this AM before work.
here is the picture[/quote125011bc12]

I can make it out, so they can too.

[quote125011bc12="jy3"]the funny thing is a highly doubt that he is going to be able to convince me that I got a new one...we shall see.[/quote125011bc12]

He can't, once he sees the picture. If they try, then it's time to forward everything onto Gratis. You might want to tell this guy that's what you plan to do, if you hit that wall, as well. I'm sure Gratis is a big customer they wouldn't want to risk losing.

[quote125011bc12="jy3"]that would mean they would have to send me another one, and the mfg # would have to be the longer one that is listed as the new one on their site
on the sony style site the new one does have the same 98500 # and product code. but they do not offer refurbished. i am curious what pcmall will say )[/quote125011bc12]

Well, I hope they send you a RMA number. )

I got mfg # psp-1001k on the box
mf #7-11719-85000-7 on the invoice

from sony's site
Product Code PSP-1001K

I take it this is a new one.

I just looked at PCMall again, and the new value pack has the UPC as the mfg part number, and a sku for their own use. The refurb has the [idc16466dc0]model number[/idc16466dc0] of the value pack (which is different than the UPC) as the mfg part number, and a sku for their own use.

The problem, and this may be a biggie, is that old or new value packs [idc16466dc0]might[/idc16466dc0] have the same "PSP-1001K" on the box. I doubt they'd both have the same UPCs, but who knows. We don't have pictures from someone who has a confirmed refurb.

I think the most telling evidence might be the UPC. Does it match the invoice number? If it does, it may in fact be genuine. I guess if it's different, then that might be the final proof.

Whatever the case, PCMall's database is really screwed up at the very least.

where would the upc # be on the invoice?
i dont see any # that is on the upc

No, 7-11719-85000-7 would be the UPC. Do you see that UPC on your box, or a different one?

If it's different, is it on a sticker covering another?

oh no shit
lol
it is there
so then this is likely new
sweet!
now i have to buy a game )
thanks tholek, u rock
so they did NOT send me a refurbished one!

That's not a guarantee, of course, but I think the odds are on your side.

I retract the "bastards" comment until further notice. ;)

)

has anyone tried returning to a local store for credit? I was wondering about trading this in towards a 360 ( I didn't do the free pay for the 360).

The problem with these kind of items is that when sold, the serial number is scanned as part of the purchase. Some major chains like Circuit City are pretty scrupulous about that kind of thing. If you don't have a receipt, they can still say no when they scan it, as that particular one would not come up as being sold by them. I think Best Buy does the same.

You may see more relaxed enforcement of such policies just after the holidays, though.

[quote44a7d481e4="Tholek"]The problem with these kind of items is that when sold, the serial number is scanned as part of the purchase. Some major chains like Circuit City are pretty scrupulous about that kind of thing. If you don't have a receipt, they can still say no when they scan it, as that particular one would not come up as being sold by them. I think Best Buy does the same.

You may see more relaxed enforcement of such policies just after the holidays, though.[/quote44a7d481e4]

Thanks for the resonse. Wal-Mart couldn't find it in their system, so I might try BB or a Game Stop type of store. The stores will still be receiving an incremental sell, so they shouldn't mind.

True, but they also don't know if it's stolen merchandse either. You'll have to try your luck.