St00pid
22-08-2006 13:23:25
1st automated email
8/15/2006 10013 PM
[quote3ea727b28a]customer service wrote
Thank you for contacting FreePay Customer Service. Our Fulfillment Department has received your order. Once an order has been placed, it is added to a queue on a first come first served basis. We currently do not carry excess inventory in our fulfillment center therefore your product is not ordered from the manufacturer until it has been placed. Furthermore, orders are bundled together and ordered in bulk typically on a monthly basis. Therefore we are unable to provide a specific timeframe. Currently, we are experiencing delays of up to 90 days. We realize that this is beyond your normal expectation. These steps are necessary in order for us to continue to provide free products to our customers. We recognize this may further delay receipt of your product but want to assure you of our commitment to honor all legitimate orders. We apologize that further inquiries into this matter can not be processed as there is no additional information available until your order status has changed from “pending”, “processing”, or “in progress” to “shipped”. Please note that our Fulfillment Department is currently processing all placed orders dating back to April 1, 2006. We appreciate your continued patience. Sincerely, The FreePay Customer Service Team [/quote3ea727b28a]
2nd human email
8/16/2006 104009 AM
[quote3ea727b28a]customer service wrote
Actually, your order is in the hands of the vendor as we speak. It was among those processed. Please check back with your account for your tracking information. Thank You.[/quote3ea727b28a]
3rd human email
8/16/2006 12148 PM
[quote3ea727b28a]customer service wrote
The best estimate will be a week. Your order is coming directly from Apple to our vendor in Canada. This is the most up to date reference we can provide at this time.[/quote3ea727b28a]
Let's hope this shit is FOR REAL and they ain't fibbing me (for the 1000th time)
zr2152
22-08-2006 14:37:21
Hey im telling you, this is all for real...
Freepay finally got their shit together
Well, St00pid is in Canada, so I won't get my hopes up too soon.
What exactly did you post to them? Maybe if I post something similar, they will respond to me.
St00pid
22-08-2006 20:49:15
8/14/2006 22913 AM
After nearly 5 months of processing, my order has finally been moved to "Sent to Vendor". Will I have to go through another grueling wait period or is this actual good news saying that my iPod will come? How long does STV usually last for Canadians?
8/15/2006 52603 PM
Only a couple problems with the response, "Currently, we are experiencing delays of up to 90 days" umm its been 5 months and " Please note that our Fulfillment Department is currently processing all placed orders dating back to April 1, 2006" so you obviously skipped mine since it was ordered on MARCH 31 2006.
8/16/2006 121415 PM
"""Actually, your order is in the hands of the vendor as we speak. It was among those processed. Please check back with your account for your tracking information. Thank You.""" --------------------How long will I have to wait before it's actually SHIPPED and I'll be able to track? Thanks again.
Hmm, well you're already STV, I'm still in processing. (
St00pid
01-09-2006 13:24:54
No, it didn't. This is bullshit.
ipodlover1
01-09-2006 17:56:51
well i know that it's probably diff for canada, but when i got my premiumipod from them, i had been on stv for about a week, then got the package the day it went shipped. so they do take a while updating the status. give it until the end of next week, and then i would start to really worry (i'm waiting for a laptop from them, so i'm also anxious)
St00pid
01-09-2006 19:28:53
Yeah, but the thing is that I've been in STV for about 2 weeks, and processing before that for about 5 months. I've given them shitloads of time but they still haven't sent an iPod to me.
jedd999
03-09-2006 16:14:41
[quotefa763fc1e9="St00pid"]Yeah, but the thing is that I've been in STV for about 2 weeks, and processing before that for about 5 months. I've given them shitloads of time but they still haven't sent an iPod to me.[/quotefa763fc1e9]
Having the status changed to STV just made the wait that much worse... eh?