A CS Response about FreePay Concerns....

Live forum: http://forum.freeipodguide.com/viewtopic.php?t=44379

Crymson

09-08-2006 15:20:53

Anyone else get this?

[quoteacd2e3da52]8/9/2006 32406 PM
customer service wrote
Thanks for contacting FreePay Customer Service. It has come to our attention that there is growing concern about the status of Gratis Internet and our FreePay websites. We recognize that there have been delays in shipping our products. We want to assure our current and future customers that we anticipate honoring our commitment to ship free products to all customers that have legitimately earned them. We continue to ship out over $100,000 worth of products a month. We have recently taken steps to significantly decrease our monthly fixed costs in order to sustain operating a healthy business. Please consider the source when viewing postings on public forums and web logs. We feel we are in a much better position today to carry out our plans for launching new and exciting products and services. Sincerely, The FreePay Customer Service Team

[/quoteacd2e3da52]

darthhaider

09-08-2006 15:24:08

No, I haven't gotten it.

Interesting read though...

ajrock2000

09-08-2006 15:24:26

Better than nothing I guess.

johnjimjones

09-08-2006 16:33:40

At least they're changing the automessage up.

J4320

09-08-2006 16:41:57

[quotef4eca3e458="johnjimjones"]At least they're changing the automessage up.[/quotef4eca3e458]

lol

Hopefully what they say is true.

ILoveToys

09-08-2006 21:21:07

I doubt it....100,000 a month...I don't believe that. More people here would be getting stuff if that were the case.

Akademikz

09-08-2006 22:10:29

[quoteed925abfbb="ILoveToys"]I doubt it....100,000 a month...I don't believe that. More people here would be getting stuff if that were the case.[/quoteed925abfbb]

All of the users that post here are probably less than 5% of their user base, so no, not a lot more posts would be coming up here.

kyks17

09-08-2006 22:55:57

id be surprised if all of the users posting here are less than 5% of the user base who actually complete their sites...

egyptianruin

09-08-2006 23:21:11

LOL I like the "we anticipate" I anticipate a lot of things. I anticipate it will be sunny tommorrow but it may rain. lol

Crymson

09-08-2006 23:26:42

Yea, I noticed the "we anticipate" phrasing too... ?

bullseye4u

09-08-2006 23:30:05

D

EatChex89

10-08-2006 00:59:47

who's getting all those gifts, their employees? hahaha

mrmworth

10-08-2006 06:57:51

$100,000 a month!? damn, that means that the people posting here really are a small percentage of the freepay population. i guess visiting a4f and fig made me think that we were the bulk of the people doing these free sites. i guess not.

doylnea

10-08-2006 08:57:56

You guys do realize that $100K a month is not much right? Think about it this way, if their average gift costs $400 (xbox 360 costs $400, PCs and Laptops, Cameras cost more, ipods etc cost less) then they only need to send out 250 gift a month to meet the $100K requirement.

AzNxKeV

10-08-2006 09:10:30

i got this reply
[quote8fb73d5732]Thank you for contacting FreePay Customer Service. Our Fulfillment Department has received your order. Once an order has been placed, it is added to a queue on a first come first served basis. We currently do not carry excess inventory in our fulfillment center therefore your product is not ordered from the manufacturer until it has been placed. Furthermore, orders are bundled together and ordered in bulk typically on a monthly basis. Therefore we are unable to provide a specific timeframe. Currently, we are experiencing delays of up to 90 days. We realize that this is beyond your normal expectation. These steps are necessary in order for us to continue to provide free products to our customers. We recognize this may further delay receipt of your product but want to assure you of our commitment to honor all legitimate orders. We apologize that further inquiries into this matter can not be processed; as there is no additional information available until your order status has changed from “pending”, “processing”, or “in progress” to “shipped”. Please note that our Fulfillment Department is currently processing all placed orders dating back to April 1, 2006. We appreciate your continued patience. Sincerely, The FreePay Customer Service Team

[/quote8fb73d5732]

MyungChunHa

10-08-2006 09:35:52

That's exactly what I got AzNxKeV....It sucks because I've gotten it three times now ? .....

I highly doubt that this forum (being one of the biggest freebie forums on the net) is less than 5% of the [i06b6dfd70e]completed[/i06b6dfd70e] user base....I'd say at least 20-40%....Mainly because most of the people that sign up for freepay just stop after a while and brush it off as a hoax, but the users from this forum actually complete and go through with the site...

igneous

10-08-2006 11:40:00

[quoteabf6b3b475="MyungChunHa"]That's exactly what I got AzNxKeV....It sucks because I've gotten it three times now ? .....

I highly doubt that this forum (being one of the biggest freebie forums on the net) is less than 5% of the [iabf6b3b475]completed[/iabf6b3b475] user base....I'd say at least 20-40%....Mainly because most of the people that sign up for freepay just stop after a while and brush it off as a hoax, but the users from this forum actually complete and go through with the site...[/quoteabf6b3b475]
This forum really isn't that big in comparison to the amount of people online. Freepay hasn't made millions from a small amount of people.

chillywilly

11-08-2006 13:46:06

[quote3be59c9c22="doylnea"]You guys do realize that $100K a month is not much right? Think about it this way, if their average gift costs $400 (xbox 360 costs $400, PCs and Laptops, Cameras cost more, ipods etc cost less) then they only need to send out 250 gift a month to meet the $100K requirement.[/quote3be59c9c22]
I think this makes a lot of sense. Plus, add in shipping costs and that number could go down by at least 20-25 people getting their freebies each month.

And if they are only up to April, those of us in May and June (and now July) could be waiting another few months for our freebies to get to us.

VrExe

11-08-2006 15:46:52

There are litreally thousands of more people aside from this forum and a4f.
Just think about all those people that made the class lawsuit against Freepay in New York alone. Then don't forget about people in UK and Germany and other Europe countries that Freepay accepts.

So our orders are probably only 1/100th of what they have, maybe?

FreeOffersNow

11-08-2006 22:48:04

[quote1b1b78e329="MyungChunHa"]That's exactly what I got AzNxKeV....It sucks because I've gotten it three times now ? .....

I highly doubt that this forum (being one of the biggest freebie forums on the net) is less than 5% of the [i1b1b78e329]completed[/i1b1b78e329] user base....I'd say at least 20-40%....Mainly because most of the people that sign up for freepay just stop after a while and brush it off as a hoax, but the users from this forum actually complete and go through with the site...[/quote1b1b78e329]


The "freebie community" as a whole (FiPG, A4F, etc.) accounts for right around 5% of the Gratis user base. I'm unsure of how that percentage breaks down when we talk about "completed user base," but I assure you we do not account for 20-40%. Certainly no more than 15%...probably somewhere between 10-12%. Remeber, we're talking about millions of users...meaning 1000 users only account for a fraction of a percent of the whole.

"We have 9912 registered users." -FiPG 08/12/06

kagai

30-08-2006 07:21:34

I've seen, in different places, that FreePay grosses around $20mil a year. That's 1.6mil a month. Are you telling me that their expenses per month are almost 1.5 mil a month? That's sounds like baloney. They are just sending out enough product to be considered non-fraud. They need to suck it up and get on the ball for a few months and start sending out a hell of a lot more product per month to get everyone caught up. If it wasn't for us they wouldn't even have a business, after bills and salaries we should be priority number 1. The top brass in the company must be paying themselves some crazy money!

Three months for approval and over two months in processing is ridiculous (and I know some of you have been processing even longer). Trainn approved me (30GB Ipod) and got the item to my door within 2 weeks and A4F got me approved (DS Lite) and the item to my door within 1 week. Freepay is just totally unacceptable.

doylnea

30-08-2006 08:30:13

[quote161b659202="kagai"]I've seen, in different places, that FreePay grosses around $20mil a year. That's 1.6mil a month. Are you telling me that their expenses per month are almost 1.5 mil a month? That's sounds like baloney. They are just sending out enough product to be considered non-fraud. They need to suck it up and get on the ball for a few months and start sending out a hell of a lot more product per month to get everyone caught up. If it wasn't for us they wouldn't even have a business, after bills and salaries we should be priority number 1. The top brass in the company must be paying themselves some crazy money!

Three months for approval and over two months in processing is ridiculous (and I know some of you have been processing even longer). Trainn approved me (30GB iPod) and got the item to my door within 2 weeks and A4F got me approved (DS Lite) and the item to my door within 1 week. Freepay is just totally unacceptable.[/quote161b659202]

Would you please cite your sources?

johnjimjones

30-08-2006 08:40:35

They are probably getting somewhere between 750 to 1000 per offer completion.

dmorris68

30-08-2006 09:45:33

[quotebab9ab597b="johnjimjones"]They are probably getting somewhere between 750 to 1000 per offer completion.[/quotebab9ab597b]
Okay, you had to go and bring that up again, didn't you!

I'm sending you the cleaning bill for the tea I just spit on my desk. P lol

johnjimjones

30-08-2006 10:37:31

The thread was just begging it to be posted.

PropHet

30-08-2006 15:47:34

[quote3008190812="johnjimjones"]They are probably getting somewhere between 750 to 1000 per offer completion.[/quote3008190812]

Oh, I'm sure Topic Hair Builders is sending them $1,400.00 since two of my 360 refs tried that. Or maybe that magazine deal. Yeah, that was 29.99 for 4 or so magazines. I'm sure those guys were so excited to get that order that they sent Gratis $700.00. hehe

kagai

30-08-2006 17:01:06

Source http//en.wikipedia.org/wiki/Gratis_Internet[]http//en.wikipedia.org/wiki/Gratis_Internet

Financial info from Inc. magazine

PropHet

30-08-2006 17:15:18

That was an interesting read.

AzNxKeV

30-08-2006 20:44:51

[quote6eabe91015]Gratis's revenue in 2004 was US $20,479,325.00 according to Inc.com.[1] Inc.com also reports that Gratis Internet has only 12 employees.

[/quote6eabe91015]
from wikipedia


wtf only 12 employees

JennyWren

31-08-2006 08:09:54

Wikipedia - the source of all truthiness wink

Plus, that's 2004 (when FreePay didn't suck ass) not 2006 (when they do).

nytrate

31-08-2006 10:58:25

I anticipate to be a millionaire, doesn't mean it's gonna happen

Excel

31-08-2006 11:31:39

[quote5f98af1710="johnjimjones"]They are probably getting somewhere between 750 to 1000 per offer completion.[/quote5f98af1710]

LOL, best post EVAR. Whatever happened to that guy? Banned?

KeithA

31-08-2006 13:29:35

One of the references for Freepay's entry on Wikipedia is Jake's post on FiPG...

^ Jake (2006). The Official Word. The FreeiPodGuide Forums. Retrieved on 2006-03-26.

lol

kagai

04-09-2006 14:43:37

Last year, 2005, Freepay was #18 on Inc.'s 500 fastest growing companies list. Unfortunately, I don't have access to Inc.'s 2006 List, but from their website, they aren't listing Freepay in the top 25. Does anyone have the latest issue of Inc., with the 500 list? How far has Freepay fallen? It would be interesting to know.

h3x

04-09-2006 17:19:30

It's been close to 7 months and 2 support tickets and I have still not received my iPod [bde818e09ba]Shuffle[/bde818e09ba]...

Also they have moved me back from STV to Processing, and I've been in Processing for 3 months.

Enough said.

St00pid

04-09-2006 17:56:02

[quote118d38f3b2="h3x"]It's been close to 7 months and 2 support tickets and I have still not received my iPod [b118d38f3b2]Shuffle[/b118d38f3b2]...

Also they have moved me back from STV to Processing, and I've been in Processing for 3 months.

Enough said.[/quote118d38f3b2]

I fucking feel your pain... 6 months of processing, 2+ weeks of STV.

hrdfarkr

05-09-2006 07:09:29

5 months of processing on pcs.freepay.com

Crymson

05-09-2006 08:19:30

I received a BBB letter that said my order was expedited, and it should be shipped around sept 1st. Once that day came and went, and I was still STV, I made a CS ticket asking what the problem was, here's the response on premiumipods.com

[quote46e42befe4]Thank you for contacting FreePay Customer Service. Your order has indeed been sent to our fulfillment vendor and is slated to ship at anytime. There was a delay in some of the aspects of the processing with the vendor, which certainly doesn't help matters at this point, but in business this can happen. Rest assured your order will be sent as soon as possible. This is not a delay tactic, but a restatement of fact. We once again apologize for the delays and understand how frustrating this all can be. Please know that we are doing everything possible on our end to remedy this and get your order out to you as quickly as possible at this point. Sincerely, The FreePay Customer Service Team[/quote46e42befe4]