Response from CSR on Xbox360 Issue

My question to them...

3/2/2006 123150 AM
email==shadyv2@yahoo.comshadyv2@yahoo.com=shadyv2@yahoo.comshadyv2@yahoo.com/email wrote
This account had already been approved, and was in the processing stage for quite some time, until it changed to "pending approval". From what I've heard this is just a glitch, but your new system now has me worried. Is my account approved, and my order still standing, or not? Also...if it is, I'm guessing I don't have to print the form since you guys already checked/approved it, AND since the link isn't displaying for me? Thanks for your time.


and their response...

3/2/2006 10610 PM
customer service wrote
Unfortunately at this current time we are experiencing some technical difficulties with our order status. Once we current the issue your account will show that your order is pending. [bb0d652caed]Since your account has been approved already and you placed your order you do not have to fill out a redemption sheet. You will not be affected by the new terms and conditions for this website.[/bb0d652caed] [ub0d652caed]However, if for any reason you do not get approved due to your referrals etc, you would have to print the redemption form out and submit it to us when you request for approval again.[/ub0d652caed] THank you Please note Unfortunately, customers often find that 1 or 2 of their referrals do not get awarded due to their referrals having broken our Terms and Conditions, so you may want to refer extra friends to improve your chances of approval. We will check your account and confirm that all of your referrals are unique, valid and legitimate. We also check your referrals' referrals, to ensure that there has been no fraud or abuse. We cannot award you credit for referrals that have broken our Terms and Conditions, please bear this in mind.

This does nothing but leave me with another question. Why is it if they admit that I've already passed approval from their team, that their is a chance I won't pass it? We're having to go through approval two times? I don't really like this, but it's fine since all my refs are legit. HOWEVER, I don't like the fact that this is just making wait even more and more for an un-needed step.

Discuss, lol.

[quoteac8af0767e="wingaman"]
This does nothing but leave me with another question. Why is it if they admit that I've already passed approval from their team, that their is a chance I won't pass it? We're having to go through approval two times? [/quoteac8af0767e]

This is being stated in case one of your referrals does something shady, gets put on hold which in turn would affect your account and maybe force you to get another referral. The probability of this is very remote so I wouldn't worry. We only stated this to cover all of the possibilities that could occur regarding your situation.

oh man, so the 8 referrals, that i don't even know, can skrew me over!!!!!!!!!!

NNNNOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

[quotea4646a8d9f="mpbollywoodking"]oh man, so the 8 referrals, that i don't even know, can skrew me over!!!!!!!!!!

NNNNOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO[/quotea4646a8d9f]

[quotea4646a8d9f="Jake"][ba4646a8d9f]The probability of this is very remote so I wouldn't worry. We only stated this to cover all of the possibilities that could occur regarding your situation.[/ba4646a8d9f][/quotea4646a8d9f]

lilililiwhewwwwlililililili

sweet, i guess this applies to my ipod as well. now when that ipod will ship is a mystery )

[quote3dfc28a123="Jake"][quote3dfc28a123="wingaman"]
This does nothing but leave me with another question. Why is it if they admit that I've already passed approval from their team, that their is a chance I won't pass it? We're having to go through approval two times? [/quote3dfc28a123]

This is being stated in case one of your referrals does something shady, gets put on hold which in turn would affect your account and maybe force you to get another referral. The probability of this is very remote so I wouldn't worry. We only stated this to cover all of the possibilities that could occur regarding your situation.[/quote3dfc28a123]

But we've already been approved. If 360s were on hand, they would have been shipped to us already. Are you saying that since you can't obtain 360s, we have a greater chance of not being approved?

[quotecfb55bdbb8="drunkmonkey"]
But we've already been approved. If 360s were on hand, they would have been shipped to us already. Are you saying that since you can't obtain 360s, we have a greater chance of not being approved?[/quotecfb55bdbb8]

No. We are just covering all possibilities in our statement. Like I said, the chance of the above thing happening is extremely remote and is probably not something to be worried about.

what is the word on the 360's anywayz?

I mean, is it finding the vendor that has the supply or something else?

[quote97b56d4452="mpbollywoodking"]
I mean, is it finding the vendor that has the supply [/quote97b56d4452]

That is the precise issue.

Now before someone jumps down my throat saying they're widely available, I have sent the vendor suggestions to the people who make these decisions. However, they are very busy and may not have had an opportunity to look into it. I will ask again later today to see...

YOU BETTER MAKE SURE THEY HAVE THE REMOTES OR IM JOINING THE BOYCOTTERS.

[quote1133462b93="Jake"][quote1133462b93="mpbollywoodking"]
I mean, is it finding the vendor that has the supply [/quote1133462b93]

That is the precise issue.

Now before someone jumps down my throat saying they're widely available, I have sent the vendor suggestions to the people who make these decisions. However, they are very busy and may not have had an opportunity to look into it. I will ask again later today to see...[/quote1133462b93]

Not jumping down your throat...but [b1133462b93][i1133462b93]very busy???[/i1133462b93][/b1133462b93] It's not like we making suggestions for a prettier website here. Shouldn't obtaining a product your customers have been waiting on for over 3 months be among the top priorities?

i think getting units with the remotes is going to be nearly impossible...

[quoteed30f62636="nickman"]YOU BETTER MAKE SURE THEY HAVE THE REMOTES OR IM JOINING THE BOYCOTTERS.[/quoteed30f62636]

YA RLY! IF IT DOESNT HAVE A REMOTE YOU CAN JUST FORGET ABOUT SENDING ME A FREE XBOX 360

[quote70426ab0c4="drunkmonkey"][quote70426ab0c4="Jake"][quote70426ab0c4="mpbollywoodking"]
I mean, is it finding the vendor that has the supply [/quote70426ab0c4]

That is the precise issue.

Now before someone jumps down my throat saying they're widely available, I have sent the vendor suggestions to the people who make these decisions. However, they are very busy and may not have had an opportunity to look into it. I will ask again later today to see...[/quote70426ab0c4]

Not jumping down your throat...but [b70426ab0c4][i70426ab0c4]very busy???[/i70426ab0c4][/b70426ab0c4] It's not like we making suggestions for a prettier website here. Shouldn't obtaining a product your customers have been waiting on for over 3 months be among the top priorities?[/quote70426ab0c4]

Is this your request for vacation?

[quote4c58dd97f3="doylnea"][quote4c58dd97f3="drunkmonkey"][quote4c58dd97f3="Jake"][quote4c58dd97f3="mpbollywoodking"]
I mean, is it finding the vendor that has the supply [/quote4c58dd97f3]

That is the precise issue.

Now before someone jumps down my throat saying they're widely available, I have sent the vendor suggestions to the people who make these decisions. However, they are very busy and may not have had an opportunity to look into it. I will ask again later today to see...[/quote4c58dd97f3]

Not jumping down your throat...but [b4c58dd97f3][i4c58dd97f3]very busy???[/i4c58dd97f3][/b4c58dd97f3] It's not like we making suggestions for a prettier website here. Shouldn't obtaining a product your customers have been waiting on for over 3 months be among the top priorities?[/quote4c58dd97f3]

Is this your request for vacation?[/quote4c58dd97f3]

Um...no, it's a legitimate question. There's no flaming here, you just don't like it when Freepay's methods are questioned. Jesus, I've been one of the tamest people here as of late.

[quote4892c2706d="drunkmonkey"]
Not jumping down your throat...but [b4892c2706d][i4892c2706d]very busy???[/i4892c2706d][/b4892c2706d] It's not like we making suggestions for a prettier website here. Shouldn't obtaining a product your customers have been waiting on for over 3 months be among the top priorities?[/quote4892c2706d]

You would have to ask the person who is in charge of these things. He has been quite busy lately. Even to the point where he can't do things that I need him to do urgently as well.

I can see how stressed he is and I won't go harass him endlessly to get these answers. He'll do it when he can. I know he will because he is a good worker and a good manager.

Well they certainly had time to implement new rules to the TOS. They certainly have time to set up and open new sites. They certainly dont mind people continualloy signing up and completing sites and getting cash. I mean WTF come on.

[quote6bbaa9aaec="Jake"][quote6bbaa9aaec="drunkmonkey"]
Not jumping down your throat...but [b6bbaa9aaec][i6bbaa9aaec]very busy???[/i6bbaa9aaec][/b6bbaa9aaec] It's not like we making suggestions for a prettier website here. Shouldn't obtaining a product your customers have been waiting on for over 3 months be among the top priorities?[/quote6bbaa9aaec]

You would have to ask the person who is in charge of these things. He has been quite busy lately. Even to the point where he can't do things that I need him to do urgently as well.

I can see how stressed he is and I won't go harass him endlessly to get these answers. He'll do it when he can. I know he will because he is a good worker and a good manager.[/quote6bbaa9aaec]

I'm not asking you to harass him, sorry if it came off that way. I just found it odd that they're "too busy" to deal with a problem I would think is of great importance.

[quotef52b44856e="drunkmonkey"][quotef52b44856e="Jake"][quotef52b44856e="drunkmonkey"]
Not jumping down your throat...but [bf52b44856e][if52b44856e]very busy???[/if52b44856e][/bf52b44856e] It's not like we making suggestions for a prettier website here. Shouldn't obtaining a product your customers have been waiting on for over 3 months be among the top priorities?[/quotef52b44856e]

You would have to ask the person who is in charge of these things. He has been quite busy lately. Even to the point where he can't do things that I need him to do urgently as well.

I can see how stressed he is and I won't go harass him endlessly to get these answers. He'll do it when he can. I know he will because he is a good worker and a good manager.[/quotef52b44856e]

I'm not asking you to harass him, sorry if it came off that way. I just found it odd that they're "too busy" to deal with a problem I would think is of great importance.[/quotef52b44856e]

I think different people do different things. The guy in charge of setting up vendor accounts could be swamped beyond swamped, while the people who are in charge of the T&C, policies, etc are able to dedicate their time to the policy changes.

[quotef8c63f4c5f="CollidgeGraduit"][quotef8c63f4c5f="drunkmonkey"][quotef8c63f4c5f="Jake"][quotef8c63f4c5f="drunkmonkey"]
Not jumping down your throat...but [bf8c63f4c5f][if8c63f4c5f]very busy???[/if8c63f4c5f][/bf8c63f4c5f] It's not like we making suggestions for a prettier website here. Shouldn't obtaining a product your customers have been waiting on for over 3 months be among the top priorities?[/quotef8c63f4c5f]

You would have to ask the person who is in charge of these things. He has been quite busy lately. Even to the point where he can't do things that I need him to do urgently as well.

I can see how stressed he is and I won't go harass him endlessly to get these answers. He'll do it when he can. I know he will because he is a good worker and a good manager.[/quotef8c63f4c5f]

I'm not asking you to harass him, sorry if it came off that way. I just found it odd that they're "too busy" to deal with a problem I would think is of great importance.[/quotef8c63f4c5f]

I think different people do different things. The guy in charge of setting up vendor accounts could be swamped beyond swamped, while the people who are in charge of the T&C, policies, etc are able to dedicate their time to the policy changes.[/quotef8c63f4c5f]

I understand that...I'm not the one complaining about them "having time for other things". But shouldn't 360s be near the top of the list for the vendor accounts guy (or whoever's handling it)?

[quote5230ef8e37="CollidgeGraduit"][quote5230ef8e37="nickman"]YOU BETTER MAKE SURE THEY HAVE THE REMOTES OR IM JOINING THE BOYCOTTERS.[/quote5230ef8e37]

YA RLY! IF IT DOESNT HAVE A REMOTE YOU CAN JUST FORGET ABOUT SENDING ME A FREE XBOX 360[/quote5230ef8e37]

CAN I HAVE YOURS THEN?

PS Did you get my pm jake?

I wouldn't rest easy just yet guys...I've just heard from a few users who said their accounts went to "pending approval" from processing the day before the new TOS were put into place, but the next day were back to "processing" again. What worries me...is I'm STILL on pending...and I've been like that for MORE than one day, as a lot of you have.

Who all here actually sees "Processing" as their order status on the 360?