This is to Jake...Defective PSP..STILL NOTHING

Live forum: http://forum.freeipodguide.com/viewtopic.php?t=31365

bdeezy

24-01-2006 18:56:27

hey jake....no one has gotten a hold of me...and now you stopped answering my PMs.....Still trying to get this replaced after over 2 months...i have a defective PSP...please tell me what i need to do to get it replaced or the address i need to send the defective PSP back to...please reply or PM.

VrExe

24-01-2006 19:07:30

Uhh... I think I read it somewhere before, (I'm 90% sure it was on TOS of some other freebie site, maybe freebiefreebie.) But they recommend that if u receive a defective item, you can use the warranty that comes with it. They Sony company will love to fix it for you at no cost as long as you haven't physically harmed the machine.

FreeOffersNow

24-01-2006 19:15:29

Contact Sony first - if you absolutely cannot get them to replace it (which shouldn't be the case) - then try contacting Jake.

johnjimjones

24-01-2006 19:37:37

[quote72b09d1162="FreeOffersNow"]Contact Sony first - if you absolutely cannot get them to replace it (which shouldn't be the case) - then try contacting Jake.[/quote72b09d1162]
Yeah....Jake doesn't make the PSPs. D

Daggoth

24-01-2006 19:48:27

Isn't there a rule against making user-specific threads?

thehacker010

24-01-2006 20:15:24

[quotead9d3af700="Daggoth"]Isn't there a rule against making user-specific threads?[/quotead9d3af700]

I think it's more of a "guide-line." wink

bdeezy, I suggest calling Sony. I had a bit of trouble with Sony when my PS2 broke, since I did not have a proof-of-purchase; but it was all taken care of in the end.

bdeezy

24-01-2006 20:46:30

[quoted66986f357="Daggoth"]Isn't there a rule against making user-specific threads?[/quoted66986f357]

ive seen other people post things for jake....


[quoted66986f357="thehacker010"]

I think it's more of a "guide-line." wink

bdeezy, I suggest calling Sony. I had a bit of trouble with Sony when my PS2 broke, since I did not have a proof-of-purchase; but it was all taken care of in the end.[/quoted66986f357]

yeah they will probably need a proof of purchase or receipt... since the warranty is only good for a certain amount of time how would they be able to tell if your warranty is expired?


i decided to post this publicly because i have been told by freepay under the support section of freepsps.com that they would replace my PSP ASAP....and theyve told me this for over 2 months now...they keep telling me that a manager will be in touch shortly...no one ever contacts me...and they just keep telling me the exact same thing...if freepay isnt able to replace it then why do they keep leading me on that they are going to... after youre told the EXACT same thing for over 2 months and nothing gets done you begin to feel like your issue is being avoided.

theman2005

24-01-2006 20:50:52

i've contacted Sony about the problematic PSP i received from freepay a little time ago. Unfortunately, Sony requires that i have a receipt to show proof of purchase....... well.. i didn't "purchase" it, how am i suppose to get a receipt.

bdeezy

24-01-2006 20:51:59

[quote874d353a93="theman2005"]i've contacted Sony about the problematic PSP i received from freepay a little time ago. Unfortunately, Sony requires that i have a receipt to show proof of purchase....... well.. i didn't "purchase" it, how am i suppose to get a receipt.[/quote874d353a93]

exactly!

GiftOrb

24-01-2006 22:06:42

maybe you could ask freepay to send you a reciept or something to vouch for the warenty?

Tholek

25-01-2006 05:14:03

It might be time for Gratis to make sure an invoice is shipped with their gifts again, if their warranties cannot be verified without them. (

shamash

25-01-2006 06:37:59

say it was a gift

VrExe

25-01-2006 07:56:42

Did you register your psp on their site?

dshap

25-01-2006 11:19:29

This is atleast the 3rd situation I've seen posted about here regarding problems with PSPs from FreePay and I'm starting to get worried because I just finished psps.freepay and I'd like a working one.

One thing that blows about FreePay is that they reserve the right (and most likely do MOST of the time) to send you refurbished products instead of new products. I'm pretty sure Trainn and other sites ONLY send you new stuff (well my video iPod I got from trainn was undoubtedly new), but this is not the case with FreePay . I really hope that by the time I get my PSP, FreePay will be aware of this problem and either solve it by sending linewli products that shouldn't be defective or by sending receipts/invoices with refurbished products so that the manufacturer can repair/replace them if they are defective.

Of course it's free and I know they say they can send you refurbished stuff in their TOS, but sending defective products and then avoiding a solution is inexcusable.

EDIT
[quote29ad8a8932="Gratis Internet"]Products listed on our websites may be new or refurbished, but will not be used. Refurbished items will come with complete warranties[/quote29ad8a8932]

Well it seems that either coincidentally [i29ad8a8932]multiple[/i29ad8a8932] brand new PSP's from FreePay were defective or FreePay sent out refurbished items (more likely to be defective) without complete warranties (which would be against their TOS). Hmm. bsflag

Jake

25-01-2006 11:33:37

[quotee8bfb0e360="dshap"] I'm pretty sure Trainn and other sites only send you new stuff - well - FreePay doesn't.
[/quotee8bfb0e360]

I'd like to see some evidence of such a bold statment. Our terms allow us to do this but it doesn't mean that this common practice.

[quotee8bfb0e360="dshap"]
Of course it's free and I know they say they can send you refurbished stuff in their TOS, but sending defective products and then avoiding a solution is inexcusable.[/quotee8bfb0e360]

We don't send them defective deliberately. They arrive at our vendor that way and get sent out afterward. We don't have the packages opened and toyed with before our customers receive them.

dshap

25-01-2006 11:40:47

[quote8427eaa175="Jake"][quote8427eaa175="dshap"] I'm pretty sure Trainn and other sites only send you new stuff - well - FreePay doesn't.
[/quote8427eaa175]

I'd like to see some evidence of such a bold statment. Our terms allow us to do this but it doesn't mean that this common practice.
[/quote8427eaa175]

I guess that was an exaggeration and I did change it but I will gladly clarify FreePay is not OBLIGATED to send new products according to their TOS. Is there evidence of [i8427eaa175]that[/i8427eaa175]?

[quote8427eaa175="Jake"]
[quote8427eaa175="dshap"]
Of course it's free and I know they say they can send you refurbished stuff in their TOS, but sending defective products and then avoiding a solution is inexcusable.[/quote8427eaa175]

We don't send them defective deliberately. They arrive at our vendor that way and get sent out afterward. We don't have the packages opened and toyed with before our customers receive them.[/quote8427eaa175]

I never said that you send them defective deliberately and I am not one to make such a ridiculous accusation. I did say, however, that sending defective products (regardless of intent) and [b8427eaa175]avoiding a solution[/b8427eaa175] is inexcusable, and I stand by that.

To that, you might say that you are not avoiding a solution, but according to users on this forum, that is not the case.

If your vendor is consistently selling you defective PSP's as reported by your customers, do you believe that it would be your responsibility to change vendors?

Jake

25-01-2006 11:49:30

[quotee395f1b196="dshap"]
I guess that was an exaggeration and I did change it but I will gladly clarify FreePay is not OBLIGATED to send new products according to their TOS. Is there evidence of [ie395f1b196]that[/ie395f1b196]?
[/quotee395f1b196]

There is no evidence anywhere that points to us having sent refurbished products to people.

That part of our Terms is meant to cover all of our bases. The purpose of the Terms is to cover ourselves in any foreseeable circumstance. That situation that is addressed in those Terms could arise some time and that is the reason it exists there.

[quotee395f1b196="Jake"]
I never said that you send them defective deliberately and I am not one to make such a ridiculous accusation. I did say, however, that sending defective products (regardless of intent) and [be395f1b196]avoiding a solution[/be395f1b196] is inexcusable, and I stand by that.
[/quotee395f1b196]

We are working on this but hell, it's hard. You try getting receipts for hundreds of PSPs that come from dozens of different vendors who get it from other vendors and tell me how quickly you can get it done.

[quotee395f1b196="Jake"]
If your vendor is consistently selling you defective PSP's as reported by your customers, do you believe that it would be your responsibility to change vendors?[/quotee395f1b196]

Its the manufacturers fault. Not the vendors. Hence, blame Sony.

dshap

25-01-2006 12:00:37

[quoteea13b49504="Jake"][quoteea13b49504="dshap"]
I guess that was an exaggeration and I did change it but I will gladly clarify FreePay is not OBLIGATED to send new products according to their TOS. Is there evidence of [iea13b49504]that[/iea13b49504]?
[/quoteea13b49504]

There is no evidence anywhere that points to us having sent refurbished products to people.

That part of our Terms is meant to cover all of our bases. The purpose of the Terms is to cover ourselves in any foreseeable circumstance. That situation that is addressed in those Terms could arise some time and that is the reason it exists there.
[/quoteea13b49504]

To your knowledge, has FreePay ever sent refurbished products to people? (jw)

[quoteea13b49504="Jake"]
[quoteea13b49504="dshap"]
I never said that you send them defective deliberately and I am not one to make such a ridiculous accusation. I did say, however, that sending defective products (regardless of intent) and [bea13b49504]avoiding a solution[/bea13b49504] is inexcusable, and I stand by that.
[/quoteea13b49504]

We are working on this but hell, it's hard. You try getting receipts for hundreds of PSPs that come from dozens of different vendors who get it from other vendors and tell me how quickly you can get it done.

[/quoteea13b49504]

If i'm interpreting this incorrectly, please inform me. You are [iea13b49504]in the process[/iea13b49504] of getting the receipts for your users who have recieved defective PSP's? If so, why haven't you told these users this? It appears that after 2 months you have only told the thread poster that you will have someone contact him soon. Also...[iea13b49504]hundreds[/iea13b49504]?! From reading that response to my quote, it seems that you are saying hundreds of PSP's you guys give away are defective. Is that the case? (jw)

[quoteea13b49504="Jake"]
[quoteea13b49504="dshap"]
If your vendor is consistently selling you defective PSP's as reported by your customers, do you believe that it would be your responsibility to change vendors?[/quoteea13b49504]

Its the manufacturers fault. Not the vendors. Hence, blame Sony.[/quoteea13b49504]

Hmm yea I guess a legitimate vendor wouldn't have anything to do with whether their products work or not, but I haven't seen complaints elsewhere about numerous defective PSP's confused2

Jake

25-01-2006 12:16:15

[quote682b23e2a3="dshap"]

To your knowledge, has FreePay ever sent refurbished products to people? (jw)
[/quote682b23e2a3]

No. As a matter of fact, I had the option of doing so a few days ago and decided not to for the sake of our customers.

[quote682b23e2a3="dshap"]
It appears that after 2 months you have only told the thread poster that you will have someone contact him soon. Also...[i682b23e2a3]hundreds[/i682b23e2a3]?! From reading that response to my quote, it seems that you are saying hundreds of PSP's you guys give away are defective. Is that the case? (jw)
[/quote682b23e2a3]

As a matter of fact, I just messaged the customer letting him know.

The reason I say hundreds is because we have to sort through every single order that is made (which may have come from any one of dozens of potential suppliers). Since we have sent many customers PSPs and we do not track each one by serial number, we have to look through every single order and get some form of paperwork for every order so that we can correspond with the customer to figure out exactly which one of them they received.

I have been taking care of this myself in the past few days and believe me, it takes some time.

[quote682b23e2a3="dshap"]
Hmm yea I guess a legitimate vendor wouldn't have anything to do with whether their products work or not, but I haven't seen complaints elsewhere about numerous defective PSP's [/quote682b23e2a3]

Thats because no other freebie site does the numbers that we do. Statistically speaking, the more one sends, the more likely it is that some units will be defective.

The only place you would hear numerous complaints about situations like this is in the freebie scene because those who bought their PSPs have their POP and can just get it taken care of as soon as they divine that there is something wrong.

Cow-Tipper

25-01-2006 12:26:01

freepay dosent catagorize and file all receipts in the computer? it seem like it would be easy to somehow catergorize it so then you could just search for the address of the person and all orders show up with a copy of the receipt

Jake

25-01-2006 12:27:42

[quote663ef8ca8f="Cow-Tipper"]freepay dosent catagorize and file all receipts in the computer? it seem like it would be easy to somehow catergorize it so then you could just search for the address of the person and all orders show up with a copy of the receipt[/quote663ef8ca8f]

Keep in mind that we don't get individual receipts. We get a receipt for a purchase of 50 (for example) but not for each individual piece.

Cow-Tipper

25-01-2006 12:39:48

[quotec07e56b591="Jake"][quotec07e56b591="Cow-Tipper"]freepay dosent catagorize and file all receipts in the computer? it seem like it would be easy to somehow catergorize it so then you could just search for the address of the person and all orders show up with a copy of the receipt[/quotec07e56b591]

Keep in mind that we don't get individual receipts. We get a receipt for a purchase of 50 (for example) but not for each individual piece.[/quotec07e56b591]

Oh, well then you are correct, it would be very hard to do what you are doing.

dshap

25-01-2006 13:15:40

[quote71c658f47f="Jake"][quote71c658f47f="dshap"]

To your knowledge, has FreePay ever sent refurbished products to people? (jw)
[/quote71c658f47f]

No. As a matter of fact, I had the option of doing so a few days ago and decided not to for the sake of our customers.
[/quote71c658f47f]

I'm glad to hear it, Jake. Thanks for clarifying the other issues. I hope that I do not have this problem with the PSP that I very recently requested approval for, but if I do, I hope that you (FreePay) will do everything in your power to improve the situation in a timely manner. Sounds like a plan.

Berky34

25-01-2006 13:53:59

Mine is messed up to and Sony won't take it back without a receipt.... It sucks. any advice?

theman2005

25-01-2006 14:40:29

[quotec2c5b7e955="Berky34"]Mine is messed up to and Sony won't take it back without a receipt.... It sucks. any advice?[/quotec2c5b7e955]

guess we're in the same boat..... cry

dshap

25-01-2006 14:55:18

Seems like Jake is gonna handle this, guys. I'd send him a PM maybe.

bdeezy

25-01-2006 14:58:25

i got a PM from Jake...i just hope something gets done now....i think 2 months of waiting is more then enough.

Tholek

25-01-2006 19:22:41

Jake, I know the PSP situation is a bit different, but I remember getting an invoice with my iPod eons ago. Were you doing batch orders then too?

Just curious.

Jake

26-01-2006 10:16:50

Do me a favour, those of you who have damaged PSPs.

Call Sony and tell them that you got it as a gift (which is essentially true). Ask them exactly what they will accept as POP and let me know what they said. This may make it easier for me to figure out how to solve this problem.

Thanks.

VrExe

26-01-2006 13:32:48

I dunno if this will work but wouldn't Freepay be able to create their own receipt? It would be as if people "bought" the items from Freepay for $0 P. At least it would work as a receipt.

bdeezy

27-01-2006 11:33:19

did anyone find anything out?

Berky34

27-01-2006 13:23:42

I called them, I told them I got it as a gift, and they said that they had to charge me 125 dollars to take it back unless I had a receipt. It sucks really. I mean I have all the papers and junk.
also- ill try to find their number and you guys can give it a go.

Berky34

27-01-2006 13:26:18

sony's number is- (800) 345-7669.

bdeezy

27-01-2006 14:10:36

that totally sucks....so now what?

Berky34

27-01-2006 14:50:47

[quoted96394a6b1="bdeezy"]that totally sucks....so now what?[/quoted96394a6b1]
u try calling man.

bdeezy

28-01-2006 21:21:26

i tried calling today, but it was too late..they had already closed...i did however find this in the manuel for the PSP...

"Proof of purchase in the form of a bill of sale or receipted invoice is needed as evidence that the unit is within the warranty period. it must be presented to obtain warranty service."

bdeezy

30-01-2006 20:32:43

jake, is anything be done about this yet?

ahreno

31-01-2006 23:00:15

Want to fix your problem? this may not be the most "ethical" thing you can do, but it will work. Since the thing is technically still under warranty, it's not really cheating, just being imaginative.

Go to a electronics store (Circuit City, Best buy, walmart <- i choose walmart because everyone that works there is slightly retarded

buy a PSP, make sure to verify their return policy and that you can return it for a full refund with no restocking fees.

Go home, wait a couple days, package up your broken psp, take it back and say, hey, this thing doesnt work... i want my money back... if they say Do you want to exchange? just say no thanks, i'm not spending $250 on something that breaks in a day.

dshap

31-01-2006 23:03:57

[quotece7a9bb563="ahreno"]Want to fix your problem? this may not be the most "ethical" thing you can do, but it will work. Since the thing is technically still under warranty, it's not really cheating, just being imaginative.

Go to a electronics store (Circuit City, Best buy, walmart <- i choose walmart because everyone that works there is slightly retarded

buy a PSP, make sure to verify their return policy and that you can return it for a full refund with no restocking fees.

Go home, wait a couple days, package up your broken psp, take it back and say, hey, this thing doesnt work... i want my money back... if they say Do you want to exchange? just say no thanks, i'm not spending $250 on something that breaks in a day.[/quotece7a9bb563]

that's certainly unlawful.

also why bag on walmart when you should bag on freepay?

i guess because freepay is not handling the situation in a timely manner.

i seriously feel bad for you, man -\

ffactoryxx

31-01-2006 23:18:13

My psp from freepay had a bunch of stuck pixels. I dealt with it. Cant see them during game sand movies 90% of the time.

thehacker010

31-01-2006 23:27:59

[quote15299ff670="ffactoryxx"]My psp from freepay had a bunch of stuck pixels. I dealt with it. Cant see them during game sand movies 90% of the time.[/quote15299ff670]

Are they black "dead" pixels or just stuck at one color; such as white, yellow, blue, or red?

Bildo818

01-02-2006 06:20:41

Yup...my free PSP from internetopiniongroup.com had a few stuck pixels...it made me think they sent me a defective one, but you know what? After 1 year its still working smooth, and I only spent 30 bucks to get it. So....its fine in my eyes. I am grateful to have recieved one so cheap!

If it doesn't work at all (ie turnon) then yes, be concerned. But if its a scratch or dead pixels, deal with it. And be grateful you got something in the first place.

bdeezy

01-02-2006 08:23:54

im not just dealing with dead pixels...mine had a couple but it wasnt a big deal to me...my UMD disc slot jams..the slot door only closes like half way and then it jams. it is super hard to get the umds out. its hard to explain. i just hope freepay does something about this soon...

Berky34

02-02-2006 13:45:11

I have sent him a few PM's and he is yet to respond.

Berky34

05-02-2006 13:54:37

he read em and didnt reply to em.

bdeezy

06-02-2006 14:04:37

yes i havent heard anything either...jake please give some info

bdeezy

08-02-2006 12:35:44

ok this is getting extremely ridiculous...ive been a nice guy for long enough,going on 3 months now...no one is getting in touch with me...something about this really needs to be done soon because ive had about as much as i can take....there is no excuse for this, freepay...youve been ignoring me and putting me off for 3 MONTHS...count it 3 MONTHS....that is not good business...please do something about this...and now i think freepay is purposely not giving my ref credit on freeipods.com because he signed up under me and ive been putting up a fight with this psp issue...my ref did the offer 3 weeks ago and has sent in 4 support tickets and they keep sending him automated BS messages not giving any credit...this is exactly what theyve done to me on this psp issue...they send me automated bs replies and never really do anything...its just another excuse to put the issue off longer....whats the deal freepay? seriously jake you need to do something about this...this is NOT good business.

Jake

08-02-2006 12:42:48

If you guys had any idea how difficult it is to get you the paperwork for your PSPs, you would understand why this is taking so long.

[quote1fd34dc7bf="bdeezy"]..and now i think freepay is purposely not giving my ref credit on freeipods.com because he signed up under me and ive been putting up a fight with this psp issue.[/quote1fd34dc7bf]

Please, don't begin with conspiracy theories. Your friend probably hasn't sent in the correct email or hasn't given us the headers from the message.

PM me with their details and I will see.

bdeezy

08-02-2006 12:50:21

PM'd

Berky34

08-02-2006 13:20:09

Yeah, don't worry about it Jake PM'ed me that he's trying to get things together with his vendor. It should turn out ok.

Psyc

08-02-2006 14:50:08

I found this post on another forum
http//www.cheapassgamer.com/forums/showthread.php?t=45007

Don't know if that will work though, you need a receipt.

bdeezy

14-02-2006 12:33:07

jake, any news?

Jake

14-02-2006 13:06:12

I am still waiting for the paperwork from my vendor.

Berky34

19-02-2006 20:21:05

update? My psp is broken

aisuru

19-02-2006 23:11:23

[quote19b8ebad91="Berky34"]update? My psp is broken[/quote19b8ebad91]

lol, i sorta read as... Update, my psp is still broken.

funny

bdeezy

21-02-2006 10:46:57

ill say it..

update, my psp is still broken.

anything yet jake?

Akademikz

21-02-2006 11:09:08

Stop complaining. He told you he's waiting for the paperwork from his vendor so that he can replace the unit or solve this issue for you yet you persist to annoy him. Clearly he's doing all he can... what do you expect him to purchase you another PSP instead of trying to deal with the vendor, the one who sent them the defective PSP which in turn was sent to you? Definetly not. Just lay off and wait, you'll get a replaced unit in due time, Jake is doing all he can, just stop.

bdeezy

21-02-2006 12:40:35

over 3 months is due time?? you dont even know what youre talking about ...this has nothing to do with you....so just stay out of it.

Akademikz

21-02-2006 12:45:21

Well, seeing as I've read the threat I know what I'm talking about, the issue is Jake said he's doing all in his power to get this issue cleared up, yet you persist. Give him some space, that's all I'm saying... it'll get done.

bdeezy

21-02-2006 12:47:24

ive given freepay 3 months worth of space...this doesnt even concern you. seriously...mind your own business.

theman2005

21-02-2006 13:58:49

[quote9ecba9c91f="Akademikz"]Well, seeing as I've read the threat I know what I'm talking about, the issue is Jake said he's doing all in his power to get this issue cleared up, yet you persist. Give him some space, that's all I'm saying... it'll get done.[/quote9ecba9c91f]

DO understand, some people have been waiting months, in this case 3 monthes time to get their malfunctioning/defective product replaced. It's understandable to be upset wink . I do understand freepay say they will work the problems out, though as I can see, its taking quite a bit of time, though it doesn't mean they won't. Mines was defective, luckily for me, i don't really use it nor need it at the moment, so I guess we'll all just be patient. Being patient doesn't mean you can't be "a little uneasy" wink

Alien Zulu

21-02-2006 21:42:57

isn't it covered under sony's warranty?
why not have them fix or replace it?

Berky34

22-02-2006 04:55:53

[quote9cda8a391a="Alien Zulu"]isn't it covered under sony's warranty?
why not have them fix or replace it?[/quote9cda8a391a]
they require a receipt or they charge you 125$ to get it fixed... bummer

bdeezy

27-02-2006 11:20:00

jake...please give us some info. the weeks just go by like days and nothing new ever happens...

Jake

27-02-2006 12:57:15

I have no news.

I just reminded my sales guy about this and he was like 'oh yeah! i forgot about that.'

So I am still waiting.

bdeezy

03-03-2006 15:09:07

how long is this waiting going to take?

Bobby

06-03-2006 16:26:04

[quotef8feba3e3e="ahreno"]Want to fix your problem? this may not be the most "ethical" thing you can do, but it will work. Since the thing is technically still under warranty, it's not really cheating, just being imaginative.

Go to a electronics store (Circuit City, Best buy, walmart <- i choose walmart because everyone that works there is slightly retarded

buy a PSP, make sure to verify their return policy and that you can return it for a full refund with no restocking fees.

Go home, wait a couple days, package up your broken psp, take it back and say, hey, this thing doesnt work... i want my money back... if they say Do you want to exchange? just say no thanks, i'm not spending $250 on something that breaks in a day.[/quotef8feba3e3e]

It also won't work, as they DO track thoes type of electonics by the serial number (it's even usually on the reciept)...

Striker1211

07-03-2006 23:28:33

[quote044afabb53="Bobby"][quote044afabb53="ahreno"]Want to fix your problem? this may not be the most "ethical" thing you can do, but it will work. Since the thing is technically still under warranty, it's not really cheating, just being imaginative.

Go to a electronics store (Circuit City, Best buy, walmart <- i choose walmart because everyone that works there is slightly retarded

buy a PSP, make sure to verify their return policy and that you can return it for a full refund with no restocking fees.

Go home, wait a couple days, package up your broken psp, take it back and say, hey, this thing doesnt work... i want my money back... if they say Do you want to exchange? just say no thanks, i'm not spending $250 on something that breaks in a day.[/quote044afabb53]

It also won't work, as they DO track thoes type of electonics by the serial number (it's even usually on the reciept)...[/quote044afabb53]

It does work, i got a 2.50 psp and did this to get a 1.50. I bought it, cut the tape with a razor, switched, retaped it with a little piece of tape. Wal-mart btw. They won't bother opening the box to check the serial if it appears taped.

bdeezy

15-03-2006 14:35:04

jake do you have any news?

Berky34

18-03-2006 08:46:57

This is getting ridiculous. I got my PSP january 3rd. It's March 18th..... It's still broken.

chazmann

18-03-2006 10:48:03

Berky...it's obvious now that Jake doesnt want to help you. To maintain whats left of his integrity, he's stringing you along x

Unless your firmware is 2.0 or lower, buy a new psp at any retail chain...switch it out and return it.

Berky34

18-03-2006 12:26:19

[quote41d57de064="chazmann"]Berky...it's obvious now that Jake doesnt want to help you. To maintain whats left of his integrity, he's stringing you along x

Unless your firmware is 2.0 or lower, buy a new psp at any retail chain...switch it out and return it.[/quote41d57de064]
I know I tried but now wal mart has the psp serial number on the receipts... I tried. It really blows.

chazmann

18-03-2006 12:52:23

I had no problems at best buy....OR walmart shock

Berky34

18-03-2006 12:53:11

[quote7877fa4859="chazmann"]I had no problems at best buy....OR walmart shock[/quote7877fa4859]
Yeah I guess I can try again.

kangol1223

18-03-2006 14:55:44

[quote34c8187e3c="Jake"][quote34c8187e3c="dshap"]

To your knowledge, has FreePay ever sent refurbished products to people? (jw)
[/quote34c8187e3c]

No. As a matter of fact, I had the option of doing so a few days ago and decided not to for the sake of our customers.

[/quote34c8187e3c]

I did get a refurbished ipod from freepay about a year and a half ago when I got my 15gig 3rg gen ipod but it worked fine for me. I just got my brand new nano from freepay 2 days ago and it is brand new.
The problem with the psp's sucks but freepay is not the problem.

akalic

18-03-2006 17:17:33

yea for people who are complaining about them whining too much; if you were in the same boat, i bet all of you would be complaining as well. I mean think about it, i was stoked to get my ipod and if it came defected and unfixed for 3 months then i'd be totally outraged, who wouldn't.

bdeezy

19-03-2006 02:33:52

^ good to see someone agrees with me and berky....but ive been waiting since OCTOBER...its extremely ridiculous.

theman2005

19-03-2006 17:32:33

wow...... still waiting.. ? damn......
i've given up hope of getting mines replaced by freepay.

oh yea..... i haven't posted here in the loooongest time too... missed quite a lot.

bdeezy

26-03-2006 22:31:43

jake please tell us straight up...is freepay going to do something about this or not? right now it just seems like you guys are trying to put this off as much as possible to the point where youre trying to get us to just forget about it...well that aint happening...please give us some info...i dont understand how it takes 3 months to get papers....

Berky34

29-03-2006 16:06:50

[quotebaa844d611="bdeezy"]jake please tell us straight up...is freepay going to do something about this or not? right now it just seems like you guys are trying to put this off as much as possible to the point where youre trying to get us to just forget about it...well that aint happening...please give us some info...i dont understand how it takes 3 months to get papers....[/quotebaa844d611]
I say no, we're screwed and Freepay hasn't done much.

amir89630

30-03-2006 17:20:11

[quotea9eb82ea3e="Jake"][quotea9eb82ea3e="dshap"]
I guess that was an exaggeration and I did change it but I will gladly clarify FreePay is not OBLIGATED to send new products according to their TOS. Is there evidence of [ia9eb82ea3e]that[/ia9eb82ea3e]?
[/quotea9eb82ea3e]

There is no evidence anywhere that points to us having sent refurbished products to people.

That part of our Terms is meant to cover all of our bases. The purpose of the Terms is to cover ourselves in any foreseeable circumstance. That situation that is addressed in those Terms could arise some time and that is the reason it exists there.

[quotea9eb82ea3e="Jake"]
I never said that you send them defective deliberately and I am not one to make such a ridiculous accusation. I did say, however, that sending defective products (regardless of intent) and [ba9eb82ea3e]avoiding a solution[/ba9eb82ea3e] is inexcusable, and I stand by that.
[/quotea9eb82ea3e]

We are working on this but hell, it's hard. You try getting receipts for hundreds of PSPs that come from dozens of different vendors who get it from other vendors and tell me how quickly you can get it done.

[quotea9eb82ea3e="Jake"]
If your vendor is consistently selling you defective PSP's as reported by your customers, do you believe that it would be your responsibility to change vendors?[/quotea9eb82ea3e]

Its the manufacturers fault. Not the vendors. Hence, blame Sony.[/quotea9eb82ea3e]


stop being cheap and use one vendor, like how trainn uses amazon for everything, it would make crap fly a lot faster.

bdeezy

12-04-2006 11:56:43

alright..im tired of waiting...kick it into gear freepay...im tired of your bullshit excuses. replace my goddamn psp. were going on 5 months....3 since i made this issue public...

KnightTrader

12-04-2006 20:16:54

You think saying im tired of your bullshit is going to make him work any faster? Do you have any common sense at all? Think about it, you got the item brand New in box, sealed and everything. How the heck is it freepay's fault you got a defective item? Hell if I was freepay I'd just say Tough luck, The item was in manufacturer sealed. It is a HUGE favor for them to replace it, in my opinion they are clearly not obligated to do so unless they can get their money back for the item as well. First of all, How the HELL Does freepay know it came broken? You could of been an idiot and messed it up yourself by putting the wrong programs on it from the memory stick, It is VERY EASY to "brick" a psp. You could of easilly bricked it yourself and bitching for a new one for whatever reason.

ummchacha

14-04-2006 09:36:35

He was not asking Freepay to replace it...only to send a receipt so that Sony can take care of the problem. If they refuse to send a receipt/POP then Freepay should certainly replace it for him.

bdeezy

14-04-2006 16:47:05

[quote103d471d1a="KnightTrader"]You think saying im tired of your bullshit is going to make him work any faster? Do you have any common sense at all? Think about it, you got the item brand New in box, sealed and everything. How the heck is it freepay's fault you got a defective item? Hell if I was freepay I'd just say Tough luck, The item was in manufacturer sealed. It is a HUGE favor for them to replace it, in my opinion they are clearly not obligated to do so unless they can get their money back for the item as well. First of all, How the HELL Does freepay know it came broken? You could of been an idiot and messed it up yourself by putting the wrong programs on it from the memory stick, It is VERY EASY to "brick" a psp. You could of easilly bricked it yourself and bitching for a new one for whatever reason.[/quote103d471d1a]

wow talk about who has no common sense... im sure a jammed umd game slot is the cause of me putting programs on the psp roll i used the damn psp for an hour or so and played gta...nothing more. i then shortley after realized this problem when i could hardly get my game out...and i think it is freepay's job to send me a receipt or proof of purchase to get this replaced...after all they got their side of the deal with me doing the offers so they would get payed... i want a NON-DEFECTIVE PSP as my side of the deal...seriously, get a life and mind your own business, KnightTrader. anyway, the thing that pisses me off the most about this is the fact that freepay continues to lie to their devoted customers (lets not even go there). and i mean cmon, is someone honestly going to tell me it takes 3 months to recieve papers and get them sorted? get real. jake please pm me.

KnightTrader

15-04-2006 22:26:31

After you openly dissing his company, Why would he take the time to help you? Think about it, He gets paid wheter you get your PSP or not. The item was FACTORY SEALED. What was Freepays promise? To give you a brand new PSP. What did you get? A brand new PSP. End of discussion. They gave you a factory sealed PSP, They have NO obligation to GIVE you anything else. I made it my business, Because you have no respect for anyone. You got your PSP factory sealed AS promised, And now you're DEMANDING a new one, Get the idea, you're not getting anything else, and moaning on these forums won't help. settle it via Pm's ONLY or Open support tickets.

bdeezy

16-04-2006 09:38:49

i have no respect for anyone? i think freepay has no respect for its customers... tell me this. if you were being lied to for about 5 months and you were in this situation how would you feel? mind your own fucking business. all i need is a damn receipt or proof or purchase so i can get this thing replaced by sony. and im not dissing freepay. but i am getting tired of being lied to...i have been sending support tickets to the freepsps.com site since NOVEMBER...got it? NOVEMBER! they continued to tell me some bs like "my manager will be in touch shortly"...well about 5 months later and still nothing...sorry but i dont call that "shortly" i call that a lie. and then i come on here and now jake is "supposedly" waiting for papers for 3 more months. what am i supposed to think? seriously...

bdeezy

08-05-2006 07:53:29

wow...were into may already and still havent heard a word. extremely ridiculous....jake get a hold of me...im not forgetting about this nor am i giving up.

theman2005

08-05-2006 11:31:11

good luck. I've lost my patience already.

Berky34

08-05-2006 13:16:12

actually my PSP starting working again.... lol I tried it after 2 months and surprsisingly it works great. P