Need some Info on how this works

I was recently put on hold. I was just curious if being put on hold means that you definately will not get the ipod? If you can still get it I wanted to know how long it takes to get off hold? My story is just that I made another account like a year ago just to check how it all worked. I wanted to see how the referal things worked. I never completed an offer or did anything with it and it wasnt even a real email address, I just wanted to see how things worked. I went through all the procedures like pm jake and told the cutomer service. I was just curious who else has been on hold and have gotten out of it eventually.

When you're on hold it doesn't mean you will definately not get your iPod, you can "appeal" their decision, by submitting a support ticket.

I made the same mistake on my freeipods account but got my iPod )

ok thanks, that makes me feel better. One question about the ticket tho. Is that just going to help and clicking on info and typing in that box?